Tenet Healthcare Patient Service Rep - Worcester - $500 sign on bonus in Worcester, Massachusetts

GeneralSummary: A non-exempt medical office position responsible for front office processes in the physician practice

EssentialJob Responsibilities:

  1. Adheres to and supportsthe mission, purpose, philosophy, objectives, policies, and procedures of TenetPhysician Resources.

  2. Adheres to the TenetHIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

  3. Demonstrates supportfor the Tenet Corporate Compliance Program by being knowledgeable of complianceresponsibilities as expressed in the Code of Conduct; adhering to federal andstate laws, rules, regulations, and corporate policies and procedures policiesthat affect his/her specific job functions/responsibilities; and reportingcompliance issues/concerns in a timely and appropriate manner.

  4. Greetingpatients entering the physician practice.

  5. Answering officephones, making appointments, confirming appointments and rescheduling whennecessary.

  6. Checks inpatients and collects accurate patient demographics, enters data intoelectronic system and verifies insurance.

  7. Assists inchecking out patients and assists them with referral processing and schedulingprocess

  8. Collectsco-pays and posts charges.

  9. Chargeentry and patient balance processing.

  10. Distributesinformation to patients regarding office policies, procedures, informationabout the practice, etc.

  11. Explainand enroll patients in the patient portal.

  12. Additionalresponsibilities as needed.

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification : Prefer healthcare management/administration certification.

Experience: Must have a minimum of 2 years of experience working in a medical office setting

OtherRequirements: None



  1. Knowledge of thirdparty payers regulations and requirements.

  2. Knowledge of insuranceverification process

  3. Understanding ofdocumentation required for physician appointments.

  4. Knowledge of ElectronicHealth Systems

  5. Knowledge of ICD-9and ICD – 10 CPT codes

  6. Knowledge of thepolicies and procedures of a clinic sufficient to provide effectivepatient care.


  1. Skill in multi-tasking.

  2. Skill in customerservice.

  3. Skill in computerhardware and software use.

  4. Skill in verbaland written communication.

  5. Skill inexercising a high degree of initiative, judgment, discretion, anddecision-making to achieve organizational objectives.

  6. Skill in analyzingsituations accurately and taking effective action.

  7. Skill inestablishing and maintaining effective working relationships withemployees, policy-making bodies, third-party payers, patients, and thepublic.

  8. Skill inorganizing work, making assignments, and achieving goals and objectives.

  9. Skill inexercising judgment and discretion in developing, applying, interpreting,and coordinating departmental policies and procedures.


  1. Ability tomulti-task, manage details and organize efficiently and effectively.

  2. Ability to read,interpret, and apply policies and procedures.

  3. Ability to setpriorities among multiple requests.

  4. Ability tointeract with patients, medical and administrative staff, and the publiceffectively.

  5. Ability to use EMR,other relevant computer hardware and software, telephone, copier, faxmachine and other standard medical office equipment.

Job: Non-Clinical/Administrative

Organization: Staff St Vincent Phy Svs

Title: Patient Service Rep - Worcester - $500 sign on bonus

Location: MA-Worcester

Requisition ID: 1805031410