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Unilever National Accounts Retail Manager - Southern New England in Worcester, Massachusetts

National Accounts Retail Manager - Southern New England

Department: National Accounts ULTA

Location: Worcester, MA


Dermalogica is looking for a National Accounts Retail Manager (NARM), Southern New England our first-class sales team. Located in high-density Ulta markets, the NARM will manage the retail and service business for Dermalogica within approximately 18 - 22 Ulta stores in person and an additional 20-25 -virtual- stores (email/Teams/Zoom). The NARM will work to achieve and/or exceed defined sales and service targets and create strategic partnerships with Ulta across all levels of management to grow the Dermalogica brand. Responsibilities include administration of point of sale initiatives, administration of sales data, special events, training execution of front-line sales associates and Professional Skin Therapists (PSTs).The territory will encompass Southern Mass, Connecticut, New Hampshire and Rhode Island.

Our candidate must live South of Boston, such as Framingham, MA.

Essential Duties and Responsibilities:


  • Reporting directly to the Regional Sales Manager, the NARM will routinely be given updates on the overall business and learn of marketing strategies and company priorities. Working together they will collaborate on strategies to drive the business and deliver on defined objectives.

  • Communicate with Ulta brand partners to ensure consistent in-store message.

  • Create store-specific action plans to achieve targets and objectives involving store management and PSTs.

  • Plan and execute promotional activities, special events, and new launches.

  • Execute visual merchandising guidelines.

  • Understand the management of inventory through communication with store management.

  • Execute VIP and store-generated events with the team and independently to ensure targets are met.

  • Host education programs designed to enhance sell-through and the growth of the service business.

Develop Store and District Level Relationships:

  • Arrange quarterly meetings with Ulta district and senior-level management team to review store performance, address challenges, and build a collaborative strategy to deliver on objectives.

  • Meet regularly with store management teams to discuss the business and plan strategically to deliver on defined results for both service and retail objectives.

  • Secure support needed from Ulta district level management to execute marketing programs and point of sales objectives.

  • Partner with Ulta and utilize local resources to quickly fill open PST positions.

  • Partner with Ulta and Dermalogica Education to ensure all PSTs are compliant with education.

  • Plan and execute Round Robins, Stay & Play, and Cluster trainings in partnership with education.

Manage Administrative Responsibilities:

  • Build and maintain an effective calendar.

  • Complete administrative responsibilities in a timely manner.

  • Manage Time & Expense responsibly in accordance with applicable corporate policy and procedures.

  • Manage Dermalogica Education procedures ensuring all PSTs are scheduled for appropriate training classes.

Education and/or Experience:

  • Esthetics license highly preferred

  • Minimum of 3 years of sales and/or education experience within the prestige skin/retail industries

  • Ability to coach and train strong retail teams by role-modeling sales/service behaviors in-store required

  • Great communication, planning, and organizational skills, as well as the ability to anticipate problems and think ahead, are ideal attributes

  • Must enjoy working in a highly competitive, fast-paced environment

  • Strong knowledge of basic computer skills, including Outlook, Word, and Excel

  • The position will require extensive driving - a good driving record is a must!

  • Multi-door account management required

Other Skills and Abilities:

  • -Roll-up your sleeves- attitude and enjoys working side-by-side selling with team members and training in-store staff

  • A personality that thrives in a fast-paced environment

  • Professionalism - the ability to interface with a wide range of individuals

  • Excellent problem-solving skills, quickly identifying and working through obstacles

  • Be an effective Educator; ability to connect with both licensed professionals, general staff, and customers

  • Adept at handling multiple tasks under pressure and meeting appropriate deadlines

  • Highly effective in execution: deliver objectives, prioritize and plan work actions, establish and meet goals

  • Innovative - displays original thinking and creativity; meeting challenges with resourcefulness and positivity

  • Strategic thinking - ability to create and execute strategies by market, while having the flexibility and knowledge to revise plans mid-course if necessary

We offer competitive salaries, significant earning potential with monthly and quarterly bonuses, and a company vehicle. Our outstanding benefit package includes Health Benefits, Monthly Product Allowances, Annual Fitness Reimbursement, Domestic Partner Benefits, and 401(k) matching, not to mention a host of other great perks.

To be considered for this role, please submit your online application. Please know that all applications are reviewed for consideration. A member of the Human Resources team will contact you if your experience and skills are a match for the position.

Dermalogica is an equal opportunity employer that embraces diversity, equity, and inclusion.