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New England Heritage Properties Maintenance Technician in Worcester, Massachusetts

Job description

The Maintenance Technician plays a key role in property management.  Works independently to supervise and coordinate all site management related issues with the Community Manager. Handles all assigned aspects of property building maintenance. Ensures that service requests and repairs are made correctly in a timely manner. Diagnoses problems and makes repairs in the following areas: electrical systems, plumbing, appliances, flooring, carpentry, heating and air systems. Maintains overall cleanliness of the assigned Property. Responsible for components of apartment turnovers in a timely manner.

Essential Duties and Responsibilities: 

  • Safely maintains the physical condition and appearance of the property.

  • Satisfactorily completes all work orders within 24-48 hours.

  • Completes apartment turnovers, within the first 2 weeks of the month, to include painting, repairs and improvements of vacant units and turnover cleaning.

  • Works with Community Manager on preventive maintenance schedule and tasks.

  • Is responsible for 24/7 on call.  Responds to emergency maintenance repairs after working hours. Available by phone, text & email 24/7/365.

  • Works closely with Community Manager to maintain required inventory levels on supplies, tools, etc.

  • Works patiently, professionally and cooperatively with residents and staff. Preserves and respects confidentiality of resident information.

  • Assists leasing & management staff as necessary during emergency situations.


Education & Experience: High School Diploma, Vocational or Technical school diploma required. Prior experience in preventative maintenance work required. Prior experience working in a residential setting is preferred. 

Required Skills, Knowledge & Abilities:

  • Knowledgeable and skilled in the safe use of hand tools and small power tools.

  • Possesses neat and orderly work habits.

  • Possesses suitable knowledge of plumbing, electrical, and heating systems, as well as general carpentry.

  • Solid interpersonal and communication skills.

  • Desire to work as part of a team and ability to work independently.

  • Ability to complete tasks on time and meet deadlines.

  • Self- motivated, organized, punctual and work well independently.

  • Positive Attitude, self-directed, reliable and responsible.

  • Maintains a valid driver's license and has own means of transportation.

  • Has their own hand tools.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Must be able to lift between 50 pounds, climb and work on ladders, work with arms raised over head, stand/walk for long periods of time, climb stairs, bend at waist and knees to lift boxes, appliances, furniture, shovel snow, etc.

  • Must be able to regularly use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. Frequently needs to walk, stand, sit, climb, balance, stoop, kneel, crouch, crawl, smell, talk, hear, read and write.

  • Must be able to perform other physically demanding duties as directed.

Job Type: Full-time


  • 401(k)

  • Dental insurance

  • Health insurance

  • Paid time off

  • Major Holidays Paid

  • Life Insurance



  • Monday-Friday  8:30am to 5:00pm



  • Driver's License (Required)


Work Location: Worcester, MA. 

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