UNUM Learning Consultant in Worcester, Massachusetts
Job Posting End Date: 01/30
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
General Summary:This position is responsible for collaborating on the design, development, and measurement of learning solutions for existing employees, with a focus on building a strong customer service culture. This includes leading the delivery and maintenance of learning programs that enable our employees to elevate our customers’ experience by blending their expertise and empathy to communicate effectively and simplify the benefits process.The successful candidate will demonstrate expertise in the field of learning, including an awareness of emerging trends, an ability to leverage technology for virtual facilitation, and an unwavering focus on enhancing the customer experience.
Principal Duties and Responsibilities
Analyzes, designs, develops, delivers and maintains learner-centered solutions that deliver on individual and business outcomes.
Consults with clients, stakeholders, and subject matter experts to understand and clarify desired objectives/outcomes, scope, audience and timing.
Researches available learning solutions (internal and external) to meet business and learner needs.
Utilizes a flexible range of learning delivery modes which include a blend of methods, such as on-demand/e-learning, classroom (including virtual), social learning and/or mentoring.
Participates in proofs of concept and prototyping of solutions, as appropriate.
Applies knowledge of learning practices, as well as internal and external trends to learning solutions. Actively seeks to evolve and modernize our approach to learning effectiveness.
As a trusted business partner, initiates collaboration with key stakeholders and uses influencing skills to gain genuine understanding and agreement on learning solutions implemented.
Collaborates with others by sharing lessons learned, best practices and insights that can strengthen the solutions delivered.
Active contributor to team’s lean or agile work practices which may include weekly planning, regular team stand ups and periodic reviews/retrospectives.
Collects and analyzes data, including utilization metrics and trends, business indicators and partner feedback.
Communicates findings including learner proficiency and program performance to partners and stakeholders to identify and respond to continuous improvement opportunities. This may include ongoing management of production beyond learning delivery.
Collaborates with key stakeholders on vendor offerings to ensure a smooth, high-quality delivery, as applicable.
Models leadership behaviors that align with “We Are Unum” statements and lead to measurable and on-going improvements in the team’s overall effectiveness and success.
Focuses on delivering business priority results and value at all times.
Employs change leadership strategies to embrace, drive and guide others through change.
May perform other duties as assigned.
Bachelor’s degree, preference in business, learning & development or related field or equivalent related work experience is required.
Minimum 1-3 years industry, business or learning experience.
An online portfolio of work including examples of e-learning materials, designs, websites applications, etc.
Applies strong understanding of own department goals and good general understanding of overall business to facilitate critical thinking and operating effectiveness.
Ability to understand and apply core tenants of learning design/methodology and synthesize good instructional design methodology with alternative delivery methods such as classroom, web-based, virtual classroom, social networking, and self-study.
Understanding of modern web technologies and interaction patterns.
Takes a logical, analytical, organized approach to problem solving; pays close attention to detail.
Demonstrated strong written and verbal communication skills.
Self-motivated with a demonstrated focus on results and delivering on commitments.
Demonstrated proficiency with measuring learning effectiveness as it relates to learner experience and business objectives.
Demonstrated consultative, negotiation and facilitative skills.
Ability to resolve issues and conflicts with team members.
Ability to manage concurrent multiple projects, tasks, and priorities.
Naturally curious, comfortable with ambiguity and willing to change the status quo.
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.
The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.