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Strategic Delivery Solutions Dispatcher (evenings) in Worcester, Massachusetts

LOGISTICS COORDINATOR

Southborough, MA

An exciting opportunity awaits you at SDS-RX! We are a healthcare logistic services company with over 100 locations nationwide, providing dedicated, flexible delivery solutions to long term care, specialty, infusion, nuclear pharmacies, as well as pharmaceutical distributors, labs and healthcare networks.

Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time.

SDS Rx is searching for a Dispatcher to support our Southborough, MA customer. The hours are Sunday - Friday, 5pm to 2am, $19/ hour. If you are ready to work with an innovative and growing organization, please apply today! This position does require proof of vaccination for COVID-19.

As a Logistics Coordinator you are responsible for:

  • Scheduling drivers for routes

  • Interaction with customer and internal operation employees in the field.

  • Coordinate deliveries, ensuring clients delivery times are met.

  • Ensure compliance with all customer requirements.

  • Facilitate an adequate pool of independent contractor drivers for deliveries.

  • Prepare reports for clients and company management.

  • Daily management of billing and driver settlement via eCourier software.

  • Daily assigning of drivers via eCourier software.

  • Weekly meetings with operations to review service levels, and when necessary. quickly implement corrective actions.

  • Conduct business meetings with Independent Contractors (IC’s) when necessary

  • Recruitment of new vendors (IC’s)

  • Covering open shifts as needed due to vacations or lack of staffing

  • May be required to work non-traditional hours (e.g. on-call or weekend work)

  • May be called upon to deliver routes in emergency situations when the driver is not available.

    Other requirements include:

  • Excellent written and verbal communication skills

  • Previous call center or customer service experience (1 year)

  • A positive, team oriented attitude

  • Ability to fulfill tasks for beginning to end and identify where follow-up is required

  • Excellent organizational skills and an ability to track multiple tasks efficiently and effectively

  • Consistent adherence to corporate and departmental policy and procedure

  • Education Requirements: Must have high school diploma or equivalent

  • Ability to lift 0-50lbs

  • Ability to work with others as well as independently

  • Proficient with computers, Microsoft Office suite, email, and eCourier (a plus)

    SDS Rx is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, or veteran status, and encourage all applicants t o apply.

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