Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

Charter /Spectrum Communications Customer Service Representative in Worcester, Massachusetts

Hours are around 4pm-12:30am, including weekends or at least 1 weekend day. Must be able to train first 11weeks, Tuesday-Saturday from 2:30-11pm. $18.00 to $19.00 per hour. Pay is hourly plus differential. At A Glance- Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. The benefits are clear In addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. What it takes to get started The minimum requirements for the Video Repair Representative are: Ability to read, write, speak and understand English High School Diploma or GED Preferred Qualifications Preferred qualifications for the Video Repair Representative are: 6 months or more customer service experience 1 year or more working with computers and multiple software applications 6 months or more heavy volume phone experience in a customer service/call center job