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Robert Half Customer Service Representative in WORCESTER, Massachusetts

Description Customer Service Representative Opportunities!

Robert Half has a challenging career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Banking industry. Are you always outgoing and sociable? This could be a great position for you. This position is based in a dynamic and fast-paced environment. This Worcester, Massachusetts Customer Service Representative position could be for you, if you're available for a long-term contract / temporary opportunity.

What you get to do every single day

  • Offer friendly, accurate customer service in a timely fashion

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

  • Manage and place incoming telephone calls

  • Retrieve and oversee the sending of written business communications Requirements - Customer service experience desired

  • Experience with Password Reset

  • Expertise in Answering Inbound Calls

  • Call center experience preferred

  • Deep understanding of Call Center Customer Service

  • 2+ years of past relevant experience

  • Strong problem-solving skills

  • Ability to interact effectively with internal and external partners and clients/customers

  • Excellent customer service and office administrative skills

  • Proficient with computers and technology platforms

  • Strong communication and interpersonal skills (verbal, written, and listening)

  • Excellent problem solving skills in Microsoft Office applications

  • Experience performing extensive research to resolve complex customer inquiries

    • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Positive attitude and an engaging businesslike approach

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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