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Charles River Laboratories Client Manager - Discovery in Worcester, Massachusetts

Client Manager - Discovery

Req ID #: 222048


Worcester, MA, US, 01608

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

The Client Manager (CM) role manages client relationships, facilitates communication between clients and CRL scientific teams, and collaborate with business development, scientific and financial staff to ensure quality customer satisfaction is provided.

Core responsibilities include coordinating response to client requests, preparing complete and accurate quotes, and following-up with clients to complete the sales cycle and meet booking targets. Client Manager will assist with client calls or visits, update and maintain applicable databases or software, and coordinate with other client services teams.

This position will work remotely from home office. Ideal candidates will live in the New England area to have the ability to commute into office when needed.


  • Communicate with new and existing clients, by email and/or teleconference, to determine their study needs whilst advising on CRL capabilities, standard models and/or assays. Liaise with and engage scientific experts when needed for more complex requests to ensure client needs are met.

  • Develop and prepare proposals (including costing & price) in collaboration with operations, SOWs, and other related documents and deliver to the client within established turnaround times.

  • Accountable to ensuring regular follow up with clients occurs to finalize contracts and progress the client towards signature.

  • Build relationships, retain, and drive growth in existing clients who frequently work with therapeutic area.

  • Ensure Salesforce (and other relevant databases are updated) data are reliable, accurate and available to financial and operational colleagues for business decision making.

  • Interact with Project Managers, Scientific Operations and Scheduling teams to identify the dates for study initiation, advise on prioritisation, and assist with rescheduling studies, as needed.

  • Work with Business Development to ensure client requests are adequately qualified.

  • Work with Business Development to ensure all appropriate legal documents (MSA, CDA, MTA etc) are in place in the required timeframe.

  • Assist with client visits, including giving company tours and presentations.

  • Perform all other related duties as assigned.

Job Qualifications

  • Education: Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing related discipline.

  • Experience: 2-3 years customer service, laboratory, or related experience. Experience in a contract research and/or pharmaceutical setting preferred.

  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

  • Other:

  • Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals.

  • Strong communication and interpersonal skills.

  • Organizational skills and attention to detail required.

  • Proficient in word processing, spreadsheet, and database software.

  • Ability to work effectively and efficiently to meet deadlines.

  • Understanding of business/sales process required.

Compensation Data

The pay range for this position is $60-68K USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected] . This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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