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Saint-Gobain Application Engineer in Worcester, Massachusetts

Application Engineer

Position Description

Job Summary

Saint-Gobain Performance Ceramic and Refractories (PCR) is interested in hiring an Application Engineer to manage the sales of PCR Refractories solutions in the Foundry market. Key responsibilities will include promoting PCR solutions to customers, preparing quotes, managing projects, supervising installations, facilitating the link with the production plants, and achieving the forecasted sales, profit and asset objectives for assigned products and markets worldwide within prescribed budgetary limits. The position oversees a global enterprise operating in a highly technical and very competitive environment requiring constant innovation and thus must drive the commercial, technical, and operational planning, and be accountable for results. The role has a high degree of matrixes reporting as it has shared sites with multiple other business units as well as functional and country dimensions.

The main functions of the role include:

  • Achieve sales, contribution, and asset ratios for the Foundry Market to meet the forecast by visiting customers and providing them with product/technical solutions to their needs via quotations and proposals.

  • Provide required technical/marketing sales expertise to other foundry team members, manufacturing or engineering personnel, and other international and domestic personnel to facilitate the securing of domestic orders. Use of design and analysis software to support sales activities is a requirement.

  • Act as the technical resource for product selection, installation method, and operational suggestions for customers as required and present proposals designed to improve their operation or secure new business by displacing competition.

  • Identify new opportunities and undertake product development projects designed to satisfy the requirement to ensure continued growth of sales and customer base. Serve as the new product champion and lead the development of teams. Resolve all quality and service complaints including issuing of reports.

  • Provide direct supervision of installation/application of assigned products at customer's facilities to ensure installation according to required instructions. Supervise distributor activities and coordinate sub-contracting of installers or products.

  • Provide sales forecast data, determine requirements, and champion the development of technical promotional literature. Secure competitive information to gain a competitive advantage. Assist in developing prices and pricing strategies and implement price increases.

Required Qualifications

  • Education : Material Science, Ceramics, Mechanical Engineering or equivalent. Refractory/Foundry knowledge is a plus.

  • Experience : 3 years’ experience in refractory applications- Foundry experience is a plus; high level of marketing, commercial and technical skills required. Computer skills are required.

  • Leadership: Strong leadership skills needed to provide direct supervision of installation/application of assigned products at customer's facilities to ensure installation according to required instructions as well as lead the development of teams. Inspire others via value-based behavior. Motivate other people through inclusion in the business mission. Encourage and develop individuals to perform at their highest level. Demonstrate honesty and high integrity consistently to build respect and trust.

  • Problem Solving: Must possess very strong problem solving skills. Must demonstrate the ability to solve problems in dynamic environments to succeed in the position.

  • Communication Skills: High level of human relations, verbal and written communication skills required. Demonstrate exceptional listening skills. The ability to interact with internal and external technical professionals and senior management is essential.

  • EHS – Understanding of LOTO, confined space entry, utilization of respirators of CO2 monitors (where required) – training and PPE will be provided.

  • Travel – Position will require travel (up to 50%) to customer facilities for sales calls and installations/trials– installations can last several consecutive days – up to 2 weeks.

Company Summary

Saint-Gobain Industrial Ceramics is a worldwide manufacturer of high temperature specialised refractory materials. Our products are manufactured for the Ceramics, Metallurgy, Foundry, Chemical, Petrochemical, Power Generation, Waste Processing and Glass Making Industries. We specialise in products ranging from refractory bricks, tiles and blocks to mortar, cements, ramming and gunnable monolithics and trowelling mixes to low mass kiln furniture systems.

At Saint-Gobain we design, manufacture and distribute materials which are key ingredients in the wellbeing of each of us and the future of all. Join our innovative, passionate and entrepreneurial community to improve the world of tomorrow with us.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Application Engineer

Location: Worcester, Massachusetts

Posting Date: 05/19/2022

Job Code: USA01650

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