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TJX 70181-LP Customer Service Associate in Worcester, Massachusetts
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Date:Jan 18, 2021
Location:Worcester, MA, US
Company:TJX Companies, Inc.
At Homegoods, we’re helping people let their personality shine in their home. We’re out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work environment is ever-evolving—and always encouraging. Every shift is a new opportunity to Discover Different.
Posting Notes: HomeGoods Store 0125 || 7 Neponset St. || Worcester || MA || 01606
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
Responsibilities:
Provides prompt, courteous and knowledgeable service to internal and external customers
Engages customers, providing support and creating a positive shopping environment
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
Observes proper checkout procedures for customers and Associates
Communicates shrink-related concerns to Store Management and Loss Prevention
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
Coordinates and executes shrink-related activities in partnership with Store Management
Supports and participates in store shrink reduction goals and programs
Promotes a culture of honesty and integrity; maintains confidentiality
Encourages Associate use of shrink reduction resources
Promotes safety awareness and supports maintenance of a risk-free environment
Follows through on commitments; accomplishes goals with minimum supervision
Adheres to all labor laws, policies, and procedures
Performs other duties as assigned
Requirements:
Excellent communication skills and sound judgment
Ability to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience
We embrace the unknown at Homegoods—and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover
Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Sierra.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: HomeGoods Store 0125 || 7 Neponset St. || Worcester || MA || 01606
Nearest Major Market:WorcesterJob Segment:Loss Prevention, Customer Service, Security