Lahey Health VP IT Infrastructure in Woburn, Massachusetts
Welcome to Beth Israel Lahey Health. We are a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.
About the Job
This leadership role is accountable for the ongoing management of the IT infrastructure across the organization.This includes driving all end-to-end activities to manage the development, delivery, and maintenance of the organization’s IT infrastructure. It also includes leading Information Lifecycle Management activities for each product/service and ensuring consistency in methods and process for when multiple product/service domains are impacted. This role will also lead activities to address technical debt related to infrastructure, working with the Chief Architect, IT Strategy and CIO to prioritize opportunities.As a member of the senior IT leadership team, the role contributes to the development and execution of the enterprise-wide IT strategy and ensures alignment with the organization’s business strategy and delivery of capabilities required to achieve business success.This role requires deep technical infrastructure experience, strong project management acumen, excellent vendor management skills, and a service-oriented approach to infrastructure operations.In addition to the functional leadership responsibilities defined above, additional leadership functions and roles may be assigned including (a) Business Relationship Manager (BRM): leader assigned to specific entities or business units within the system, the BRM acts as a liaison between IT and the senior leadership at the hospital(s) or business unit(s) assigned to foster executive level communication and collaboration in service of the IT business goals and (b) specific vendor management to facilitate and maintain vendor relationships, contracts, purchases and standards.Essential Duties & Responsibilities including but not limited to:
Sets the mission and vision of the overall technical Infrastructure for the organization to foster a business-oriented culture and mindset driven by continual service improvement techniques. Champions Infrastructure involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
Leads the development of strategic infrastructure technology solutions that fit the organization’s needs. Provides executive oversight for strategic vendor and partner relationship management and directs the development of IT Infrastructure sourcing strategy.
Develops long-term technical infrastructure goals taking into account best practices in the field and changing organizational needs.
Identifies and analyzes business requirements to integrate hardware, storage, operating systems, data centers, desktop engineering, multimedia technology, telecommunications, and network connectivity solutions; ensures new infrastructure solutions are delivered consistently throughout the organization.
Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning. Interfaces across several departments and groups, acting as a catalyst to proactively assist in defining, engineering and implementing infrastructure improvements.
Works with the senior IT leadership team on service portfolios and governance required to prioritize resources. Acts as a trusted advisor and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs; ensures cost-effective delivery of IT infrastructure services to meet those needs and is able to respond with agility to changing business priorities.
Establishes key service delivery performance metrics and service level agreements and identifies areas for performance improvement through infrastructure changes.
Develops and controls the annual operating and capital expenditure budget for the organization’s infrastructure requirements to ensure it is consistent with the strategic objectives of IT and the organization and is within plan.
Works with HR and the IT leadership teams to develop leading-edge and innovative solutions for the recruitment, development and retention of the Infrastructure workforce, while forecasting future skill requirements for the organization. Provides leadership, coaching and direction to the Infrastructure leadership team and staff. Works with the senior IT leadership to provide education and trainings to the staff for a well implemented large-scale infrastructure framework.
Serves on IT planning and policymaking committees; drives the development of organization’s technology standards, governance processes and performance metrics to ensure Infrastructure delivers value to the organization.
Additional leadership functions and roles may be assigned including but not limited to: (1) Business Relationship Manager (BRM): Leader assigned to specific hospital entity and/or business unit within the system, the BRM acts as a liaison between IT and the senior leadership at the hospital(s) and/or business unit(s) assigned to foster communication and collaboration in service of the IT business goals. (2) Management of the applicable Cyber Security vendors, facilitate and maintain vendor relationships, contracts, purchases and standards in support of the strategic objectives of IT and the organization.
Preferred Leadership Competencies:
Coaching and Developing OthersProviding feedback, instruction, and developmental guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
Driving ResultsTranslating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
Emotional IntelligenceEstablishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior in the context of the political environment; leveraging insights to effectively manage one’s own responses and reactions.
Leading ChangeIdentifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.
Systems Thinking/ Setting Healthcare Business StrategyLooks beyond the immediate by establishing and committing to a long-term business direction after considering clinical and financial data, resources, market drivers, and organizational values; anticipating and responding to shifts within the market, technology, or policy environment that influence the delivery, management, and financing of healthcare.Minimum Qualifications:
Education:Master’s degree in Computer Science, Information Systems, Business, or other related field, and/ or equivalent work experience.Licensure, Certification & Registration:None required.Experience:Requires fifteen (15) or more years of relevant technical and business experience.Five (5) to seven (7) years of leadership responsibilities.Preferably five (5) or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts.Skills, Knowledge & Abilities:Demonstrated experience in strategic planning, organization design and development.Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments.
Preferred Qualifications & Skills:Technical expertise. Computer/IT skills. Detail oriented. Ability to meet deadlines. Project management skills.
Dept/Unit Specific Skills: Deep technical expertise in IT Infrastructure.
Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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