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BioProcure Customer Support Specialist in Woburn, Massachusetts

Job Description/Duties: Who we are looking for: Applicant should possess strong organizational skills and be able to work independently or with a team to manage multiple projects. Excellent written, verbal communication and computer skills are required. Fast-paced environment; attention to detail is critical. What you?ll do: Provide customer service via email and phone support. Develop and maintain relationships with both clients and vendors through effective and timely communication. Research, resolve and follow up on any customer service issues in a timely manner. Complete accurate credit applications, tax exemption forms and return authorizations. Create, update, and maintain case records in our ticketing system. What you?ll need: 1-2 years customer service experience Bachelor?s Degree preferred but not required Highly proficient with MS Office Ability to prioritize, handle multiple tasks Capable of thriving in a fast-paced and changing environment Strong written and verbal skills A decisive individual who possesses a detail-oriented perspective Dependable, flexible and consistent team player with a positive attitude Required Amount of Experience: 1-2 years in customer service Required Skills: Here is your chance to enter the exciting biotech industry. In this entry level position, we will train candidates with the following attributes: Strong organizational skills and the ability to excel independently and exhibit teamwork to manage multiple projects. Excellent written, verbal communication and computer skills are also required. Fast-paced environment; attention to detail is critical. We serve a client base of the most innovative biotech research companies as they discover cutting-edge therapies to tackle the world?s most challenging health problems. At BioProcure you become part of this exciting mission! This is an entry-level position with unlimited growth potential. We can?t wait to see where you take us! Is U.S. Citizenship Required? Yes Is there a minimum age requirement, based on applicable laws? Yes If yes, what is the minimum age for this job? 18 Required Education: High School/GED Driver's License Required? Yes If yes, what type? Regular (Class D) Are background checks required? Yes If yes, please specify: We background check all employees due to the confidential nature of the client data we handle. Is drug testing required? Yes

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