Job Information
Parker Hannifin Corporation Customer Service Representative in Woburn, Massachusetts
Customer Service Representative
Location : Woburn, MA, United States
Job Family : Professional - Entry
Job Type : Regular
Posted : Apr 11, 2023
Job ID : 40093
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Job Description
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Position Summary
Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, works to continually improve the speed and quality of our responses to drive a positive Customer Experience. Works closely with Sales Managers and the internal organization to ensure prompt and efficient issue resolution. Interprets and communicates customer requests, monitors performance and delivery, and advocates for customer needs.
Responsbilies:
Takes ownership of individual customer requests and drives them to completion
Process purchase orders, ensuring accurate contract review process
Monitor and manage customer portals
Work as a Customer Advocate with internal quality to process returns, credits and replacement orders
Coordinate with finance on customer accounts payable and accounts receivable issues
Negotiate delivery schedules while considering customer needs and organization capabilities
Maintain a consistent output of Oracle service requests in line with the expectations of the team.
Manage workload toward achieving team KPI goals.
Participates in the Quote Cell High Performance Team and any additional Lean Initiatives within the Company.
Other duties as assigned.
Qualifications
Must possess High School diploma or General Education Degree (GED). Associates degree preferred.
Minium of 2 years of data entry and/or customer service experience required.
Must demonstrate excellent communication skills (both written and verbal)
Ability to work in a fast-paced, multi-task environment
Ability to work in a goal-oriented, High-Performance Team environment
Ability to learn and function with multiple software skills
Willingness to perform highly repetitive and tactical tasks
Must be a US Citizen or US Permanent resident.
Founded in 1917, Parker Hannifin Corporation is a $13.7 billion, global company.
With annual sales of $13.7 billion in fiscal year 2020, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Parker’s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world’s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
and
http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
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