Robert Half International Customer Representative in Woburn, Massachusetts
We are currently seeking a dynamic Customer Service Representative to join our team at our office in Woburn, MA! The Customer Service Representative is the front line interface to Members and Providers who seek information about behavioral health benefits. The Member Service Representative assists callers by providing benefit and eligibility information and referrals to network providers. The Member Service Representative transfers clinical calls to clinicians, as defined in the transfer protocol. In addition, the Member Service Representative will be responsible for completing specified assignments that assist the department in meeting contractual goals. *For immediate consideration please send your updated resume email@example.com
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
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All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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Req ID: 02130-9501392897
Functional Role: Customer Service
Postal Code: 01801
Requirements: Position Responsibilities: ? Staff all Member Service ACD queues and adhere to telephone performance requirements for call response times and abandonment rates. ? Respond to questions about eligibility, benefits and procedures for accessing behavioral health services. ? Respond to requests for referrals to network providers ? Determine which calls need to be transferred to a clinician, as defined by established protocols, including emergency call procedures ? Prepare daily PA correspondence for mailing ? Perform data entry of specified authorization requests ? Outreach to new members that have been identified with behavioral health needs through Plan Health Risk Assessments as defined by the Plans ? Requirements Perform other duties as required Position Requirements: ? Education: High School Degree or GED equivalent required ? Relevant Work Experience: 2 years customer service experience and 1 year call center experience preferred *For immediate consideration please send your updated resume firstname.lastname@example.org