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Baker Commodities Inc. Customer Relations Representative - WMR  in WMR - Southwick, Massachusetts

Customer Relations Representative - WMR

Great Info

Location WMR - Southwick, MA


Job Purpose Procures new business and maintains existing customer base.

Duties and Responsibilities

  • Responsible for soliciting new business and maintaining the existing customer base. This will include the various aspects of the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and repair and maintenance of drains and grease traps.

  • Responsible for communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.

  • Responsible for meeting with cancelled accounts to determine the reasons for the canceling and try and to attempt to get the accounts back.

  • Schedule meetings with customers and set-up cold calls in areas identified by the Division Manager and Procurement Operations Manager.

  • Position requires the ability to properly communicate orally and in writing with customers and all levels of Company personnel, which could include the business owners and Officers, Division management, Division staff in various departments, etc.

  • May be required to meet/communicate with various City and/or County inspectors involved in the regulating and enforcement of laws and regulations pertaining to the services provided by the Company.

  • 75-90 percent of the day will require being in the field visiting new and existing customers. depending on the tasks assigned for the day/week.

  • Prepare customer setup sheets and possibly enter new customer information into the Company‚Äôs routing system.

  • Provide daily reports to the Division General Manager and Procurement Operations Manager.

  • Follow up on stops with no material picked up as identified by the drivers to determine why the stop of routed and if it needs to be re-routed.

  • Interact with others in a professional and ethical manner

  • Follow department and company procedures

  • Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company

  • Other duties as assigned

    Position Requirements

  • 3 to 5 years experience and contacts in the restaurant/food industry.

  • Able to work independently.

  • Working knowledge of Microsoft Office including Outlook, Excel and Word.

  • High school diploma.

  • Valid driver's license with an acceptable MVR

Physical Demands/Requirements:

Constantly (over 2/3):

  • Travels to customer locations and moves throughout customer facilities such as kitchen and areas where grease collection occurs

  • Moves materials or documents up to 40 lb.

  • Operates computer and other office productivity machinery such as calculator, copy machine and printer.

  • Review documents, organizes data and detects accuracy of information

  • Communicates with customers and co-workers and exchanges accurate information in-person, telephonically and via electronic devices/e-mail

Frequently (1/3-2/3):

  • Moves throughout office accessing files, office machinery, etc.

  • Remain in a stationary position for up to 50% or more of the time

    Benefits Medical, dental and vision coverage offered, 401(k) With Employer Contribution, Paid holidays, Paid vacation and sick time, Company sponsored life insurance, Company sponsored short and long-term disability

    Full-Time/Part-Time Full-Time

    Shift First

    Exempt/Non-Exempt Non-Exempt

    About the Organization Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality, service, innovation and integrity, we will continue to be one of the world's premier rendering companies.

    EOE Statement We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability status, protected veteran status or any other characteristic protected by applicable federal, state or local law.

    Open Date 6/30/2022

    Division Billerica

    Category Customer Service

    Company ID Baker Commodities

This position is currently accepting applications.