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Rudolph Technologies Technical Product Support Engineer in Wilmington, Massachusetts

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain help our customers solve their most difficult yield, device performance, quality, and reliability issues.

Overview: The Technical Support Engineer provides technical support to field engineers, technicians, and customers who are diagnosing, troubleshooting and repairing lithography systems. Responds to situations where first-line customer support has failed to isolate or fix problems in malfunctioning equipment or software.

  • Provides support to customer/users where the product is highly technical or sophisticated in nature.

  • Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment.

  • Assists in the successful resolution of service escalations.

  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

  • Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues

  • Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues

  • Work with engineering and team on new system developments.

  • Provides written weekly updates pertaining to progress on current projects to Technical Support Manager

  • May be involved in customer installations and/or training.

  • Requires an Associate Degree in Electrical Engineering, Optical Engineering, Physics or a related field and a minimum of 5 years’ experience maintaining, installing and/or repairing in-fab metrology tools, Lithography tools (Steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience.

  • This level of the position works on problems of diverse scope, requiring the incumbent to draw on industry experience and to exercise independent judgment and discretion to arrive at a solution.

  • Excellent knowledge of MS-DOS, OS/2, Windows NT and Microsoft Office products required

  • Must have the ability to read and interpret schematics, mechanical diagrams and other industry-related technical documentation

  • Interacting with customers and Field Service Engineers who speak different languages

  • Must be willing to travel 50%, including both domestic and international travel

Job ID: 2020-1757

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Street: 16 Jonspin Road