Headquarters Service Technician in Wilmington, Massachusetts
About the Role
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.
As a Service Technician, you will maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
Major Duties and Responsibilities
Conduct and report accurate parts inventory on a quarterly basis or as required.
Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets
Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows
Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
Keep current with new technology through off-site manufacturer's classes and online training
A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience
Computer literate and basic knowledge of networking
Ability to install/diagnose a network printer
Very good electro – mechanical skills
Valid driver's license with an excellent driving record
Ability to travel to and from customers within customer base
Ability to read and follow technical schematics and service manuals
Ability to troubleshoot electrical and mechanical failures
Excellent communication skills
Able to work independently, under pressure at customer sites and to accept direction on given assignments
Physical requirements: ability to bend, lift 50 pounds
Strong customer service skills
Computer skills including a working understanding of basic network connectivity, print drivers. Hardware and common service skills
Minimum 2 years mechanical and electrical support experience, within office product industry required
Minimum training 2 KDA on-line apps or “connectivity” courses
External Company URL: http://usa.kyoceradocumentsolutions.com/americas/jsp/Kyocera/home.jsp
Street: 1 Jewel Drive