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Headquarters Service Technician in Wilmington, Massachusetts

Job Description

Job Title:

Service Technician


New England




Wilmington, MA

FLSA Status:



Full Time

Reports to:

Manager, Service


April 2020

About the Role

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

As a Service Technician, you will maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Major Duties and Responsibilities

  • Conduct and report accurate parts inventory on a quarterly basis or as required.

  • Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets

  • Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows

  • Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming

  • Keep current with new technology through off-site manufacturer's classes and online training



  • A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience

  • Computer literate and basic knowledge of networking

  • Ability to install/diagnose a network printer

  • Very good electro – mechanical skills

  • Valid driver's license with an excellent driving record

  • Ability to travel to and from customers within customer base

  • Ability to read and follow technical schematics and service manuals

  • Ability to troubleshoot electrical and mechanical failures

  • Excellent communication skills

  • Able to work independently, under pressure at customer sites and to accept direction on given assignments

  • Physical requirements: ability to bend, lift 50 pounds

  • Strong customer service skills


  • Computer skills including a working understanding of basic network connectivity, print drivers. Hardware and common service skills

  • Minimum 2 years mechanical and electrical support experience, within office product industry required

  • Minimum training 2 KDA on-line apps or “connectivity” courses

ID: 2021-1649

External Company URL:

Street: 1 Jewel Drive