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MKS Instruments Inc Senior Manager of Quality in Wilmington, Massachusetts

A Day in Your Life at MKS:

As the Senior Manager of Quality for our Plasma & Reactive Gas business unit you will use your exceptional quality assurance experience to develop and implement quality strategies that ensure operational performance while complying with all relevant standards. This role reports to the Senior Director of Quality Engineering.

You Will Make an Impact By:

  • Providing leadership to the organization that helps drive a proactive approach leading to improvements in design, manufacturing, suppliers and customers.

  • Leading monthly management reviews for the Plasma and Reactive Gas business units and helping to drive continuous improvement on top issues impacting performance.

  • Actively facilitating improvement in new product development, continuous improvement activities & quality initiatives as well as customer interface and manufacturing processes to ensure quality and reliability requirements are well defined, understood, incorporated and met.

  • Analyzing customer returns and failure rates data in depth and provide trending analysis. Updating Quality Metrics and reviewing repair data for accuracy, determine root cause and CAPA (corrective and preventive actions) with a focus on systemic improvements. You will accomplish this by collaborating with Operations and Engineering, as needed, to determine root cause of both field and in-process failures.

  • Utilizing problem solving tools such as 8-Ds, 5 whys, and Fishbones to facilitate problem solving activities.

  • Enhancing the organization through the use and implementation of various tools such as quality plans, process flows, FMEA (failure mode and effects analysis), and DOE (design of experiments).

  • Driving and promoting a culture of quality within the organization.

  • Quality management system ownership, management of the Internal Quality System Audit Program, and conduct Quality System Management Reviews.

  • Internal and external customer service

    Skills that You Bring:

  • In-depth understanding of complex process manufacturing

  • Bachelor’s degree in engineering, or physics (MS preferred)

  • 10+ years of experience with a technical background (ex. R&D, materials science, new product development, etc.).

  • 10 + years of quality with effective and thorough knowledge of quality improvement tools such as:

  • Design quality tools, including D/PFMEA, DfX, Poke-yoke, New Product Introduction

  • Statistical decision-making methods including process capability analysis and DoE

  • Problem solving tools (8D, K-T and 5-Why?)

  • Ability to use statistical analysis tools (one of these such as Minitab, SAS, or Reliasoft.

  • Strong knowledge in assessing the maturity of quality management systems and deep familiarity with ISO 9001-2015.

  • ISO 17025 and ISO 14001 experience are preferred.

  • Analytical and technical ability (a problem solver).

    Preferred Skills:

  • Experience with product and component reliability

  • Excellent verbal and written communication skills for interaction with customers and management

  • A change agent approach with strong functional team building abilities.

  • Experience working with large OEM organizations, particularly in the semiconductor industry and advanced markets a strong plus

We are interested in a qualified candidate who is eligible to work in the United States. However, we will not be sponsoring work visas for this position, at this time.

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.


Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action , and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path.

Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us.

Our group of 10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology.

MKS Instruments enables technologies that transform our world. MKS Instruments Product Overview (