Trane Technologies Applications Engineering Team Leader in Wilmington, Massachusetts
Applications Engineering Team Leader
Wilmington MA 181 Ballardvale, Wilmington, Massachusetts, United States
Requisition # 2106168
Total Views 1246
At Trane Technologies we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.
The Applications Engineering Team Leader is responsible for the technical requirements of the fulfillment process, implementation, and management of the technical equipment fulfillment processes in its goal of operational excellence, support of overall strategic objectives, and accountable for overall project financial results.
This position is required to work closely with Sales Managers, Account Managers, District and local operational leaders, project managers, and estimators.
Provides technical support after an order is closed, for equipment installation process and functions required for execution and customer satisfaction, including new equipment, start-up and warranty service, and controls equipment.
Responsible for estimating, submittals, and working with project managers as required to provide technical support.
Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs.
Develops or works with team leaders/coaches to establish required skill sets, talents, and capabilities.
Interacts with sales to provide submittals and throughout the preconstruction process.
Conducts annual performance appraisals.
Manages associate performance for effectiveness and efficiency in relation to customer service and center profitability.
Maintains quality standards by supervising and inspecting internal process compliance.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
Responsible for internal communications flow relative to the fulfillment process.
Responsible for keeping abreast of Trane products, product design, and requirements for installation as well as working knowledge of HVAC principles.
Reviews project measurements and monitors projects through warranty periods.
Flexibility to work outside normal work hours/weekends, as required.
May coach subordinate supervisors, Project Managers, Estimators, and Applications Specialists in the technical requirements of our fulfillment process. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out management/leadership responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Typically requires a Bachelor’s degree or equivalent in Electrical, Industrial, Civil, or Mechanical Engineering, Construction Management or equivalent; or eight years related experience and/or training; or equivalent combination of education and experience.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
DUI in the previous 3 years
Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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