Massachusetts Green Jobs

Description We are in search of a Customer Service Representative to join our team in the energy and HVAC industry in Weymouth, Massachusetts. As a Customer Service Representative, you will be tasked with various duties including answering phone calls, dealing with customer inquiries, and meticulously entering customer data. This role offers a short term contract employment opportunity.

Responsibilities:

• Handle inbound and outbound calls to assist customers with their inquiries

• Respond to customer questions regarding their accounts, including billing queries

• Accurately enter and update customer information in the system

• Transfer calls as appropriate to ensure customer needs are met

• Use Microsoft Excel and Word to keep track of customer interactions and information

• Provide excellent customer service to ensure satisfaction and repeat business

• Schedule appointments as required

• Handle email correspondence with customers professionally and promptly

• Assist in order entry and other administrative tasks as needed. Requirements • Proven experience in answering inbound calls, managing customer inquiries, and resolving issues.

• Previous experience in a call center customer service role is essential.

• Excellent customer service skills, with a focus on delivering high-quality customer experiences.

• Proficient in data entry tasks, ensuring accuracy and speed.

• Ability to handle email correspondence professionally and efficiently.

• Experience in making inbound and outbound calls, catering to customer needs and problems.

• Proficiency in Microsoft Excel and Microsoft Word to manage and organize data.

• Experience in order entry, ensuring accurate and timely processing of customer orders.

• Ability to schedule appointments effectively, managing multiple schedules and priorities. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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