Robert Half Customer Service Representative in Weymouth, Massachusetts
Robert Half's client in Weymouth is adding a Customer Service Representative to their team! You will be responsible for answering calls and educating clients on specific products they are inquiring about. You will handle order entry, order fulfillment, email correspondence, processing returns, and all other customer service functions. With COVID backing up some parts of their processes, you will have to be able to multitask phone calls as well as off-phone work such as administrative work. This is not a call center. Your hands will be in a little bit of everything! It is a great opportunity to get your foot in the door with a reputable, unique and growing organization. Qualified candidates must be tech savvy, a quick study, have experience in MS Office, Outlook, and drafting email correspondence. You must also have a kind disposition to all customers calling in, remain flexible to suit all customer's needs, and be able to take initiative.
Start date: ASAP
Location: Weymouth IN OFFICE
Hours: 11am - 730pm, Monday - Friday
*training hours for first 4-6 weeks can be 9-5 or 10-6 if necessary, but once train-up time is complete, you will need to commit to a 11-730 M-F schedule.
Pay: $17 temp, $18+ perm (to start)
Timeline: Zoom interview with customer service managers
Duration: Temporary to hire (at least 6 months temporary before converting to permanent status)
Requirements - Upbeat, positive attitude and an approach to work rooted in professionalism
Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Strong communication and interpersonal skills (verbal, written, and listening)
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Strong customer service and office administrative skills
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Strong problem solving and analytical skills
Proficient with computers and technology platforms
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Answer Customer experience
Expertise in customer service
Proficiency in Microsoft Office
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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