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Eversource Energy Telecommunications Coordinator in Westwood, Massachusetts

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POSITION : 1-TelecommunicationsCoordinator

DEPARTMENT : Network Operations

LOCATION : Westwood, MA




**Union Represented Position**

The Telecommunications Coordinator is responsible for the daily administration of telephone operations, PBX switches, voice mail systems and the customization of telephone stations. Provides expertise in the areas of telecommunications customer support, enhancements, problem-solving, troubleshooting, system administration andtraining.This position delivers unparalleled customer service system-wide for all telecommunication needs. Serves as the company’s primary contact for ordering telephone, fax, cellular telephone equipment and telecommunicationscircuits.Reviews and approves the timely payment of all telecommunications invoices and the charging back of these various costs to the appropriatedepartments.Resolves any discrepancies in billing invoices with telecommunications vendors. Responsible for training in the use of telephones, faxes, cellular telephones and voice mail. Responsible for the first line troubleshooting of related problems. Coordinates more in depth troubleshooting with other Eversource personnel and external telecommunications vendors. In this fast-paced environment, the Coordinator must manage multiple tasks, projects, and deadlinessimultaneously.This position demands excellent telephone manners, strong organizational skills, and the ability to work well under pressure, as well as, strong verbal and writing skills. The Coordinator must be able to work independently and is very detailed oriented.

Minimum Qualifications:

1. Must have a working knowledge of PC applications, including MS Word, Excel and Access.

2. Must have 2 years’ experience in telephone administration including telephone switches and voice mail systems.

3. Must successfully complete specialized technical training provided by the company.

At Eversource, you will be working for New England’s largest energy delivery company, serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire. Our team of more than 9,000 dedicated employees is passionate about providing superior customer service and we are committed to our communities, the environment, and eachother. At Eversource, in addition to enjoying a rich benefit package, you willhave a variety of opportunities to further your career. Joinus on this amazing journey to create a brighter future.

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.