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Citizens Digital Design Engineer – National Bank in Westwood, Massachusetts


Citizens has an exciting opportunity for a dynamic and passionate Digital Marketer to help transform our marketing channels and digital capabilities. The Design Engineer will collaborate on a digital engagement strategy team to design and test personalized content experiences within Citizens owned digital channels, including mobile app and web. This newly created team is building innovative experiences that drive engagement and deliver content to deepen relationships with our customers.

The Design Engineer is a key member of the team that will actively participate in the initial design, delivery and development phases. This includes supporting the design process to help guide graphic and UX professionals to establish interactive elements and content delivery techniques for personalized communications and offer delivery. The team will rely on the Design Engineer to work with content, asset and payload platform owners to help translate design into code and consult on recommended techniques for delivery. The role will support testing and development of new interactive capabilities within the creative to deliver key elements while enabling increased independence for the team to scale testing and delivery volumes. The role will also support the partner channel development teams to assist and advise on how system based interactive components and elements can be implemented for UI rendering using lightweight coding techniques.

The Design Engineer will help drive innovative and modern approaches to interactive creative and content interfaces that engage customers. The ideal candidate will provide a mix of experience delivering interactive front-end UI and experiences in the web or mobile channels, experience with digital advertising formats and consulting with non-technical design teams to ensure executable creative experiences and scalable design technology.


  • Lead collaboration with visual and UX design partners to define interactive design formats

  • Lead collaboration with channel development partners to deliver lightweight interactive experiences

  • Partner with payload partners/platforms to engineer efficient ways to render experiences

  • Demonstrate approaches to assist lead partner development teams to adopt new standards

  • Support delivery and optimization in both mobile and web-based platforms

  • Support testing and troubleshooting for interactive content experiences

  • Provide thought leadership and expert points of view on how to deliver more interactive content experiences within the application software

  • Deliver expertise around use of modern web and mobile development tools, frameworks and techniques

  • Collaborate as key member of an strategic focused Agile POD that partners with teams from different discipline areas in the business


  • Experience with a broad spectrum of technologies including: Native mobile development (Android/iOS – Swift UI), HTML5/CSS3/JavaScript, XML, JSON, web and server programming and Responsive/Adaptive design

  • 2+ years of professional experience with front end, web or mobile software development using JavaScript, HTML and CSS

  • Experience with object-oriented design and service-oriented architecture

  • BS in Computer Science or equivalent

  • 4+ years of hands-on development experience

  • Experience collaborating with UX, Product and non-technical partners

  • Experience taking a lead role developing complex interactive components that have successfully been delivered to customers

  • Experience communicating with partners, and other technical teams to collect requirements, describe software product features and technical designs

  • Knowledge of professional software engineering and best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing and operational excellence

  • Knowledge of modern web development tools, frameworks and techniques (React, NodeJS, TypeScript, CSS pre-processors, etc.)

  • Understanding of broadcast/motion design, color theory, typography, composition and iconography a plus

  • Strong understanding of interaction design and design process

  • Passion for inventing new product designs and technical solutions

  • Interest and proficiency in visual design

  • Experience driving technical challenges and solutions

  • Experience creating advanced architectures and sustainable solutions

  • Familiarity with working in an Agile environment

  • Programming experience on native mobile platforms

  • Experience and passion for developing visually polished, engaging and highly fluid user interfaces

  • Strong attention to detail and organization skills

  • Excellent written and verbal communication, presentation, and interpersonal skills

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F



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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.