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Citizens Compliance Sr Risk - First Line of Defense UDAAP-Fair Lending in Westwood, Massachusetts


This role supports the Consumer Bank’s First Line of Defense Fair Lending Risk function by identifying and mitigating potential fair lending risk. You will serve as a liaison, interfacing with business partners to drive meaningful reductions in fair lending compliance risk. You may use reporting, data analysis and monitoring of this subject matter to pro-actively identify products, attributes, policies, practices, etc. that create a higher fair lending risk or may result in unfair treatment. You will additionally be responsible for the execution of certain monitoring or testing activities to help identify impacts bank policies, procedures or processes have on certain populations. You will also work with the Office of Fair and Responsible Banking through the execution of their risk assessments, reviews and/or monitoring activities. Overall, these activities will be performed with the first line risk framework.

The duties of this position include but are not limited to:

  • Support various business line projects to address specific fair lending compliance risk issues, working with business leaders to analyze and quantify risks, assess solutions or mitigation activities, and develop remediation plans.

  • Reviews current policies and procedures to identify process gaps and opportunities for improvement.

  • Act as a subject matter expect on fair lending laws and regulations within the first line of defense. This includes all aspects of first line risk management.

  • Analyzing, trending, and reporting on data related to business line practices to identify fair banking risks.

  • Synthesize data and reporting; perform analysis and bring valuable business insights through evaluation or monitoring of data in relation to risk and control management strategies.

  • Drafting clear and concise reports of the results of ongoing monitoring and assessment projects and communicating same to Risk and Business management.

  • Demonstrating the ability to exercise good judgment in assessing the significance and relevance of identified fair banking risks and timely escalation to Risk Management.

  • Staying current of the regulatory environment and expectations through discussions with peers, seminars, webinars, roundtables, law firms, bankers’ associations, etc.

Required Skills and Experience:

  • 3+ years of fair banking or other related consumer compliance experience in consumer financial services or a regulatory agency.

  • 5+ years' experience in Compliance, Risk Management, or Audit

  • Working knowledge of both technical and nuanced aspects of Fair Banking laws and regulations, including but not limited to ECOA/Reg B, UDAAP, FHA, SCRA, FCRA, FDCPA.

  • Understanding of consumer loan documentation, loan servicing and/or loan operations

  • Prior experience implementing and/or supporting enterprise-wide risk or compliance programs.

  • Computer proficiency, specifically MS Office (Word, Excel, Access, PowerPoint, etc.).

  • Critical thinking and the ability to "connect the dots" of multiple data points across multiple business units to develop a comprehensive assessment of fair banking risk.

  • Strong communication skills with an ability to convey complex topics and recommendation (written, verbal and listening).


  • Bachelor’s degree required.

  • MUST HAVE CRCM Certification - required.

Hours & Work Schedule: Hybrid - 3 days in-office / 2 remote

  • Hours per Week: 40

  • Work Schedule: Monday - Friday


Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth