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United Site Services Specialist Billing in Westborough, Massachusetts

Primary Purpose

ABOUT USS

United Site Services (USS) is the nation’s leader in temporary site solutions including portable restrooms, restroom trailers, temporary fence, roll off dumpsters, and more. With 100+ locations coast-to-coast, USS plays a pivotal role for customers in the construction, event, industrial and government sectors. With a team of more than 3,000 trained professionals, we’re committed to providing Easy, Safe & Clean site solutions to our customers no matter the project or event at hand.

PRIMARY PURPOSE

The Billing Specialist is detail-oriented and is responsible for the timely and accurate billing of products and services for their assigned area of responsibility. Billing Specialists review daily billing for invoice discrepancies, inaccuracies and errors. This role is crucial to the customer experience.

Essential Functions

• Review all invoicing prior to posting

• Review and audit invoices, validate pricing, services, accurate taxes, ancillary charges and overall accuracy of invoices

• Manage unbilled orders and work with department leads to clear billing errors in a timely fashion

• Work with and collaborate with the Area Managers, both Sales and Operations

• Collaborate with all other departments when disputes arise to identify and correct errors

• Meet department goals and KPI’s around invoice accuracy and unbilled invoices

Qualifications

EDUCATION

Min/Preferred Education Level Description

Minimum High School or GED or equivalent combination of education and experience.

EXPERIENCE

Minimum Years of Experience Maximum Years of Experience Comments

2 in general clerical/administrative experience in fast-paced environment.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Strong Customer Service Skills

• Ability to Successfully collaborate with other departments

• Strong Multi-Tasking and Time Management Skills

• Strong Decision Making and Problem Solving

• Demonstrated experience with common applications (Microsoft Office)

• Well organized & ability to work under timelines & constraints

• Strong written & verbal (customer service) communication skills; analytical, process oriented, and ability to focus on details for long periods of time.

Demand

Sit while answering phones or reply to emails

Use hands and fingers to handle, control or feel objects tools or controls

Repeat the same movements when entering data

See details of objects that are less than a few feet away

Speak clearly so listeners can understand

Understand the speech of another person

Focus on one source of sound and ignore others

Hear sounds and recognize the difference between them

See differences between colors, shades and brightness

EEO STATEMENT

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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