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Amazon NPI Technical Program Manager, Deployment Readiness in Westborough, Massachusetts


Amazon is building the next generation software, hardware, and processes that will run the global network of fulfillment centers that move many millions of units of inventory, and ensure that customers get what they want when we promised. We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. We are constantly innovating in the ways we are automating and accelerating the delivery of products and packages which includes building custom hardware and applying robotics, autonomy, supply chain optimization, machine learning, manipulation, image processing, and real-time data processing using distributed systems.

The WW Technology Deployment org is seeking a talented and solutions-oriented NPI Technical Program Manager to contribute to delivering transformational innovation to the business. You will be part of a team with the mission to ensure that robotics technologies maturing through the development pipeline are vetted and tested in the field, during Alpha and Beta deployments, to identify and resolve issues upstream before deployments at scale. This role is a key part of a technical team, with the following responsibilities:

Key job responsibilities

• Lead strategic Deployment Readiness projects with significant technical depth and breadth;

• New Product Introduction (NPI) TPM acts as the leader for new Robotics solutions during pre-GA phases, planning, scheduling and executing Alpha and Beta deployments;

• End-to-end ownership of large-scale Robotics deployment projects and delivery including resources, CAPEX, schedule and vendor management;

• Provide iterative feedback on Work Instructions and execution plans to achieve consistent outputs;

• Complex stakeholder management: work very closely with the Real Estate, IT, launch and Operations teams from project start to end;

• Manage large third-party installation teams during the execution of Alpha and Beta deployments;

• Lead technical design reviews and propose design solutions for material handling and storage solutions that meet both business needs and leverage global design standardization;

• Ensure compliance with safety and quality standards;

• Drive alignment of New Product Introduction strategy with internal stakeholders and external partners;

• Communicate project status, drive and elevate decision making and help requests;

• Traveling requirement for this role is up to 75%

A day in the life

Amazon offers a full range of benefits that for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

Westborough, MA, USA

Basic Qualifications

  • 3+ years of technical product or program management experience

  • 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

  • 3+ years of working directly with engineering teams experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit