Massachusetts Green Jobs

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

What you’ll do:

• Application of Cytiva technologies to create process solutions by addressing customer technical inquiries, mainly by e-mail and phone, and logging daily into SFDC (Salesforce dot com) case management or via direct customer communication

• Understand the performance and development planning process. Partner with your team to create objectives, measure performance progress against objectives and close gaps with appropriate action plans, within SFDC dashboard or other applicable system (Qlik)

• Coach the team to enhance their network and identify challenging / stretch roles or projects to support career progression.

• Participate and contribute to infrastructure building project for Knowledge Management, specifically FAQ SharePoint based database (TILE) and integration of AI in TILE.

• Maintain close customer contact during projects. This could involve travel to customer sites for technical meetings or to perform test work, giving technical presentations, training or product demonstration and updating customers of project status.

• Provide Voice of Customer feedback through regular communication with other Cytiva groups (Marketing, Applications R&D, other SLS teams).

• Attend training courses as required and assist with training, mentoring and coaching of new staff.

  Who you are:

• Bachelor’s Degree in a relevant field; Master’s Degree or Ph.D. in life science, Chemical or Biological Engineering preferred.

• Minimum 7 years of experience in the Biopharmaceutical industry

• Minimum 3 years’ experience in a customer facing support role.

• Experience in supervisory role/leading a team

• Experience in application of DBS tools (PSP, TPI, VPM, 5S)

• Willing to travel (up to 25%) with current full driving license and passport.

• Maintain an up to date knowledge of current regulatory trends, issues and guidelines relating to the products being supported.

It would be a plus if you also possess previous experience in:

• Aptitude for leading multiple projects to meet deadlines.

• Knowledge of Cytiva filtration products.

• Knowledge of unit operations and practices relevant to Biotechnology GMP customers and processes (DSP & USP)

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The salary range for this role is $90K-$110K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.