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United Site Services Inside Sales Representative - Inbound in Westborough, Massachusetts

About USS

USS has grown steadily over the past two decades, and with more places to go, we’re not slowing down anytime soon. We’re building the only coast-to-coast network of essential site services with offerings including portable restrooms, hand hygiene solutions, temporary fence and more. When you join the sales organization at USS, you have the unique competitive advantage of representing the largest player in the portable sanitation space as well as the industry leader in professionalism and service quality. Our customers' needs are fast paced and immediate, so there is never a shortage of leads at your fingertips and new business to acquire. If this sounds like an exciting challenge you’re ready to take on, then apply today to Go Places with USS!

Primary Purpose

The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualifying and managing each call to close orders, up-sell and cross-sell products. This position has a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential, and the rules of engagement for handling the sale. The IISR is a critical player in opportunity management within Salesforce and the proper flow of each transaction and inquiry. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.

Essential Functions

  • Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales

  • Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence

  • Upsell and cross-sell all product offerings available in the specific market

  • Handle daily calls effectively while adhering to assigned schedules

  • Manage inbound emails and cases effectively

  • Hold professionally engaging conversations over the phone and via email

  • Coordinate with various departments to ensure customer requests are handled appropriately and timely. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers

  • Be aware of competitor activities in the region and assess opportunities for business development

  • Work to revenue targets and KPI's as set by Supervisor

  • Establish a quality relationship with all other Sales positions and leaders as needed

  • Develop sales strategies to capitalize on inbound call wins and volume growth

  • Keep up to date with industry news to identify opportunities for new business

  • Maintain a comprehensive knowledge of all USS products and services

  • Produce quotes and orders through Salesforce

  • Document sales activities and leverage business intelligence through; Know the critical steps of projects and project management

  • Perform other duties as required




Min/Preferred Education Level Description

Minimum High School or GED or equivalent combination of education and experience


Minimum Years of Experience Maximum Years of Experience Comments

3 of related sales or customer experience preferred


  • Ability to navigate effectively and efficiently; Adding: Projects, Contacts, Accounts, other applicable data entry

  • Champion, demonstrate and uphold our values: Easy, Safe, & Clean

  • Demonstrate a desire to succeed and win with a positive and professional attitude as well as grow career opportunities

  • Strong PC proficiency (Microsoft Office, CRM, etc.)

  • Salesforce proficiency experience a plus

  • Customer care and sales experience, including customer relationship development and referral generation

  • Ability to solution sell-through value alignment to differentiate USS offerings from the competition

  • Teamwork with all sales channels and operations

  • Lead Sourcing

  • Closing and Negotiating

  • Time Management

  • Organization

  • Excellent follow up skills (leads, issue resolution, etc.)

  • Strong written and verbal communications

  • Decision making and problem solving

  • Other required skills: Presentation skills, building relationships, negotiation, results driven, capable of achieving sales targets

Physical Requirements


Demand Frequency

Sit while answering phones or reply to emails Constant

Use hands and fingers to handle, control or feel objects tools or controls Frequent

Repeat the same movements when entering data Frequent

See details of objects that are less than a few feet away Constant

Speak clearly so listeners can understand Constant

Understand the speech of another person Constant

Focus on one source of sound and ignore others Frequent

Hear sounds and recognize the difference between them Frequent

See differences between colors, shades and brightness Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

  • Paid Time Off (pro-rated for Part-Time employees)

  • Paid Holidays

  • Medical/Pharmacy

  • Dental

  • Vision

  • 100% Employer-Paid Short-Term Disability

  • 100% Employer-Paid Long-Term Disability

  • 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

  • Voluntary Employee Life & Accidental Death and Dismemberment

  • Voluntary Spousal Life

  • Voluntary Dependent Life

  • Hospital Indemnity, Accident and Critical Illness

  • Commuter/Transit Account

  • Healthcare Flexible Spending Account

  • Dependent Care Flexible Spending Account

  • Health Savings Account

  • 401(k) with employer match

  • 100% Employer-Paid Employee Assistance Program (EAP)

  • Employee Discounts

Salary Range

$17.55 – $33.65 / hour

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement


United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.