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Robert Half Customer Service Representative in Westborough, Massachusetts

Description Are you looking for work as a Customer Service Representative? This position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. This Customer Service Representative position is based in the Westborough, Massachusetts region and is a long-term contract / contract to permanent employment opportunity.

What you get to do every day

  • Provide accurate, friendly customer service in a timely fashion

  • Handle incoming telephone calls

  • Retrieve and oversee the sending of written business communications

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Ability to simplify complex problems and build solutions

  • Experience using Microsoft Office

  • Ability to interact effectively with internal and external partners and clients/customers

  • Knowledge of Inbound Outbound Calls

  • Foundational knowledge in data entry

  • Solid understanding of customer service

  • Scheduling experience

  • 2+ years of past relevant experience

    • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Strong customer service and office administrative skills

  • Excellent written/verbal communication and organizational skills

  • Proficient with diversified computer software and systems

  • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:/// .