Camping World Service BD Specialist in West Hatfield, Massachusetts
The outdoors is a big place and just as it offers endless adventures, so does our company. Camping World is your premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale. Once you buy an RV, should it need a little TLC, our RV Spa detail and refurbishment centers are there to make it shine like new. However, if the problem is under the hood, our nearly 2,000 service bays, over 1,600 technicians and 100+ collision centers scattered around the country are ready to get you back on the road in no time.
As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World -- like the great outdoors -- is a big place, full of opportunity and we make it our mission to equip you for it. We've got an awesome team already, but there's always room for more! Are you ready for a new adventure?
Our Service BD Specialists are primarily responsible for assisting the advisor in initiating and processing requests for repair services and providing administrative support to the Service Advisors as well as keeping their customers apprised of work progress. Your passion will be rewarded through a competitive pay plan.
Essential Job Functions:
Create and drive traffic
Follow up missed and/or cancelled appointments
Follow up on declined job opportunities
Manage and communicate special order parts process
Promote service campaigns
Manage Sales Force service requests and logs
Improve customer communications
Active daily interaction via email, text, phones etc.
Consistent and timely follow for active transactions
Create and maintain effective customer interaction
Improve customer retention
Increase service profitability
Act as cashier for service when available to do so
Perform other essential duties as assigned
Essential Job Skills:
Outgoing personality with passion towards developing relationships
Previous RV product or camping lifestyle experience preferred
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
Ability to follow department procedures and policies
Ability to multi task
Team player with customer relations always top of mind
Valid Driver's License and acceptable driving record
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage!
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Equal Opportunity Employer Minority/Female/Disability/Veteran
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