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Brockton Hospital Customer Service Representative in West Bridgewater, Massachusetts

Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Under the direction of the Director of Revenue Cycle, provides outstanding customer service to patients of Signature Medical Group.

Location: West Center St, West Bridgewater

Department: Revenue Cycle

This is a full Time 40-hour Position


  • Research patient accounts

  • Verify insurance as needed

  • Research and answer patient questions

  • Receive payments from patients, Registration staff, and others as required

  • Work self-pay reports as assigned

  • Identify trends and bring to attention of Director for review

  • Set up budget plan accounts, discount payment applications

  • Prepare write off requests or financial data changes

  • Research returned mail correspondence (i.e. bad address and mail return questions)

  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

    1. Commits to recognize and respect cultural diversity for all customers (internal and external).

    2. Communicates effectively with internal and external customers with respect of differences in cultures,

      values, beliefs and ages, utilizing interpreters when needed.

  • Performs other duties as assigned.


  • Previous customer service/billing experience in a healthcare environment required

  • PC knowledge

  • Effective written and oral communication skills;

  • Excellent skills in de-escalating difficult patient calls


  • Education: High school diploma or equivalent

  • Experience (Type & Length): Previous customer service/billing experience in healthcare environment preferred

  • Certification/Licensure:

  • Software/Hardware: Microsoft Office and IDX preferred

  • Other: