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MAPFRE Insurance Insurance Service Center Rep (Webster, MA) in Webster, Massachusetts

Insurance Service Center Rep (Webster, MA)

Location: Webster, MA

Job Summary

* WORK REMOTELY TEMPORARILY DUE TO COVID-19 *

Prior P/L Insurance experience required. P&C license preferred, but not required.

Hours: Flexible hours available Monday - Friday beginning as early as 8:00 a.m. and ending as late as 8:00 p.m. Working 1-3 Saturday's per calendar year will be required, with hours being 9:00 a.m. - 3:00 p.m.

Serves as a representative to service and up-sell insurance products within the Enterprise Contact Center. Interacts with internal and external customers of independent, captive and/or complimentary channel agents with the intent of servicing, retaining, promoting, and up-selling company products or services. Meets established goals and objectives via telephone and/or electronic communications-providing a superior customer experience. Provides highest quality, caring service by following established guidelines for functions performed.

Establishes and maintains effective relationships with customers on behalf of the company and/or our independent agents in a customer centric manner by taking personal and complete responsibility for each customer interaction and by ensuring that all customer requirements are completely met. Serves as a representative to service and up-sell

insurance products within the Enterprise Contact Center. Interacts with internal

and external customers of independent, captive and/or complimentary channel

agents with the intent of servicing, retaining, promoting, and up-selling

company products or services. Meets established goals and objectives via

telephone and/or electronic communications-providing a superior customer

experience. Provides highest quality, caring service by following established

guidelines for functions performed.

Establishes and

maintains effective relationships with customers on behalf of the company and/or

our independent agents in a customer centric manner by taking personal and

complete responsibility for each customer interaction and by ensuring that all

customer requirements are completely met.

Job Requirements

Knowledge, Skills and

Abilities

Education: Associates Degree or

Technical or specialized knowledge or equivalent, related

experience.

Experience: 0 - 1 years.

Knowledge: Little knowledge of the detailed aspects of the job. Some

understanding of practices and procedures in a particular field i.e. accounting,

claims.

Decision Making: Follows regular, detailed

standards and instructions. Applies clearly defined guidelines and procedures in

making timely decisions, given the necessary information.

Supervision Received: Works under general supervision. Typically

does not receive instructions on routine work. Receives general instructions on

new types of work or projects.

Leadership: Works as an individual contributor. Learns the details of the

job.

Problem Solving

/Operations/Direct Work Involvement: Applies knowledge to help solve moderately complex problems

requiring independent thinking with direction.

Client Contacts: Contacts other departments and or external organizations or parties

frequently. Contacts involve obtaining or providing information on matters which

may be sensitive and or complex to interpret.

Additional Knowledge, Skills and Abilities

Bachelor Degree a plus. Previous experience in

insurance and/or a service related position is preferred. Previous customer

service experience is required. Knowledge of MAPFRE Insurance systems and

external Agency Management system experience preferred. Personal Lines Producer

license may be required depending on state's in which agents are located. If

applicable, must maintain the license by continuing education courses. Based

upon state laws and regulations, additional sales licenses may be

required.

Ability to work flexible hours to provide appropriate customer

service and unit support is required.

Exceptional interpersonal skills

and ability to effectively interface with others is required as well as ability

to respond professionally in adversarial situations. Proven analytical,

excellent organizational and multi-tasking skills are essential, ensuring

efficient time management. Bilingual in Spanish a plus.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.

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