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Fresenius Medical Care North America VP of Workforce Excellence in Waltham, Massachusetts


Primary responsibilities are to oversee and direct the Group operations through the Regional Vice Presidents. Responsible for the development, review and oversight of all Group budgets. Responsible for profit and loss management of the Group, including optimal performance of facility operations to achieve or exceed budgets and key performance indicators. Responsible for running and growing the FMS Group business through leadership and management of Group operations, including customer service, quality patient care, marketing of FMS, and financial management. Reports to the General Manager (GM) and may stand in for the GM when the GM is unavailable to perform his/her duties. Will stay informed on FMCNA benefits, HR polices, procedures and processes, and acts as a resource to all managers on compensation and benefits. Maintains profitability and growth, while adhering to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Supports FMCNA’s mission, vision, core values and customer service philosophy.


  • Ensures all FMS business policies, procedures and systems are communicated to and adhered to by the appropriate personnel, including compliance with ethical business practices.

  • Trains and supports Regional Vice Presidents regarding business goals and practices.

  • Accountable for driving all FMS business initiatives, including prompt implementation of action plans to correct Regions below threshold performance.

  • Responsible for achievement of business plan and key performance indicators and communication of same, to Regional Vice Presidents, Group Vice President of Strategic Development, Division support team and Medical Directors.

  • Conducts financial and quality performance reviews with direct reports on a monthly basis and for Corporate reviews.

  • Responsible for collaborating with the Group Vice President of Strategic Development in the development and implementation of a Group marketing plan to support growth and profitability including facility start-ups, identification and integration of acquisitions and marketing of FMS services to potential referral services, in collaboration with the Strategic Development and Sales and Account Management Departments.

  • Maintains current knowledge regarding the Division and Group healthcare market and industry issues which may impact the business.

  • Maintains knowledge of FMC products, services, and strategies, in order to market FMCNA and UltraCare.

  • Responsible for driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Continuous Quality Improvement.

  • Oversees implementation of Division, Group and Corporate quality goals and action plans, in order to achieve FMS quality standards.

  • Accountable for outstanding quality patient care and customer service as defined by the FMS quality goals, by working with the Regional Vice Presidents, Division operations management and support personnel, and FMS Clinical Services Department to ensure that FMS policy and procedure is followed.

  • Responsible for all employees receiving appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives.

  • Ensures that all FMS Clinical Quality policies and procedures are communicated to and adhered to by all staff.

  • Ensures integrity of medical records and other FMS administrative and operational records.

  • Oversees patient care from admission to discharge, including transients patients, home, and In Patient dialysis services.

  • Accountable for facility maintenance of environmental integrity, including safety, of all facilities and water systems within the Group geography.

  • Oversees managed care contracting in collaboration with the Corporate Managed Care and Marketing Department.

  • Maintains working knowledge of and ensures compliance with all local, state and national, reimbursement practices, including government and commercial payors.

  • Partners with Division and Corporate functions regarding managed care and payor contracting.

  • Works with internal and external counsel to resolve legal and litigation issues with the goal of diminishing expenses

  • Responsible for strong Medical Director and physician relationships and facilitating the establishment of strong relationships between the Regional Vice Presidents and physicians.

Oversees Medical Director compliance with FMS Medical Staff By Laws as well as compliance with physician component of facility cost reports.

  • Responsible for ensuring regular and effective communication with all Medical Directors and physicians, including communication of policies, procedures, Division and Corporate initiatives and special projects, through leading meetings as appropriate.

  • Oversees Governing Body processes and accountabilities as per Corporate policy.

  • Responsible for marketing FMCNA facilities and services to physicians and encouraging patient referrals within guidelines established by law and Company policy.

  • Responsible for coaching, developing and overseeing performance of Regional Vice Presidents. Directs, orients and trains new Regional Vice Presidents, including leadership and management of regional personnel, and FMS policy and procedure.

  • Responsible for the development of Regional Vice Presidents including a succession plan and identifying a successor(s) for the Group Vice President of Operations position.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.


The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Day to day work includes desk and personal computer work and interaction with patients, regional and facility staff and physicians.

  • The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.

  • The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.


FMS Regional Vice Presidents.


Bachelor’s Degree in healthcare or business related field required; Advanced Degree desirable


  • At least 8 years’ experience in managing a business and leading large groups, especially within a multi-facility healthcare network.

  • Demonstrated leadership competencies and skills for the position, including excellent financial competence, operational excellence, communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.

  • Demonstrated management skills necessary to provide leadership in the supervision of Business Unit managers and other personnel and to ensure the delivery of maximum quality care to all patients.

O/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.