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Bigtincan Strategic Account Manager - Mark in Waltham, Massachusetts


Lead quarterly account review meetings, projects, renewals and advocacy.

Monitor customer engagement and overall product utilization and develop methods to drive

adoption of previously purchased solutions.

Upsell/cross-sell products and services to grow existing accounts and expand into other divisions.

Manage account renewals with our top named accounts in Retail/Telco, develop SOW and

proposals for upsell and cross-sell opportunities.

Assist in the development of best practices and help maintain clear documentation for all internal

processes and customer training.

Achieve target renewal rates and upsell targets.

Prospect and identify leads and opportunities in other parts of the business for each key account.

Drive business plan with key executives to identify and facilitate new relationships within existing


Collaborate with the SDR team to build new contacts lists and drive strategic prospecting beyond

traditional SDR program using tailored and creative outreach approaches.

Become an expert on all Bigtincan products and services through ongoing learning opportunities

with product, customer success, presales, and other groups within Bigtincan

Create new account leads and opportunities within your sales network and local market for AE

Travel as needed for customer meetings and conferences.

Desired Skills and Experience:

Minimum of 7 years of successful sales/account experience. Enterprise Experience

BA/BS Degree or equivalent experience

Highly motivated, goal oriented and persistent

Strong project management, organization, time management and multitasking skills

Excellent relationship building and influencing skills

Works effectively within a team

Excellent written, verbal, listening and presentation skills

Working knowledge to advance use of MS Office/Google applications, CRM and

other sales productivity solutions