Job Information
Eastern Industrial Automation Sales Support Specialist in Waltham, Massachusetts
A well established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products with a broad offering of Engineering Services and System design solutions, is seeking a highly motivated Sales Support Specialist to add to our family at our new flagship office in Waltham, MA. Enjoy the benefits of an office located at the Waverley Oaks business complex, where you have access to walking trails, restaurants, gym/athletic facilities, and a brewery!
We provide the most aggressive salary and commission programs throughout the industrial marketplace, and room for local advancement. We can also boast that we have the lowest turnover within our Industry.
We offer a broad training program that will enable the best candidate to continue to learn a diverse group of products, and services for the remainder of his/her career. We offer a dynamic and entrepreneurial environment that recognizes individuals within an aggressive team environment and reward for each order received—Yes, additional compensation for every order entered!! ARE YOU THE ONE READY TO MAKE A REWARDING CHANGE and take control of your financial future?
Responsibilities include, but are not limited to:
This entry level position is an all-around sales support position that will support our operations in a number of areas: Warehouse support, Customer Service, Inside Sales, Front counter support, Order expediting and follow up, and parts delivery.
Assist with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed
Support front counter service, and build customer relations
Customer interaction via the telephone, email and web; respond and provide quotations to customers promptly
Provide immediate customer support to meet their needs; quotations, technical research, literature requests, manufacturer interaction, and order expediting
Escalate backorders and customer requirements to maximize fill rates and exceed customer expectations
Collaborate with the Waltham sales team to assist in customer solutions and provide a positive customer experience
Interact with manufacturing partners and build sustainable relationships
Ability to lift up to 75lbs
Required Skills
Passion and Drive
Ability to quickly learn new concepts and tasks
Strong written and verbal communication
Strong computer skills
Proven track record of positive performance
Excellent organizational skills
Desire to work within a team with a cooperative and positive attitude
Strong commitment to customer service
Ability to multi-task
Valid drivers license
Sense of urgency and accountability is a must
Prepare to be a major contributor to the benchmark distributor in our field
** We offer outstanding medical and dental plans, vacation days, sick days, life insurance, disability and a comprehensive 401k plan with matching. Eastern Industrial Automation is growing and expanding.
Eastern Industrial Automation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Please send resume and cover letter to Patti Lyons (Office Manager) at plyons@easternia.com (skenworthy@easternia.com) or Phil Basquiat (National Sales Manager) at pbasquiat@easternia.com (skenworthy@easternia.com) .
The position is 40 hours a week; Monday through Friday, 8AM – 5PM
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