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Cambridge Savings Bank Operations Business Manager in Waltham, Massachusetts



At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. The Operations Business Manager supports in managing and driving projects and initiatives across Operations. This role works collaboratively with the Head of Operations and Service and operations leaders to ensure critical information is reported accurately and presented to decision makers within Bank Operations.

Key Result Areas:

  • Acts as leader for technical /ad-hoc reporting or project needs in the function or business unit.

  • Reviews operational data/metrics, analyzes and synthesizes the data, then compiles into reports or presentations.

  • Collaborates with and supports senior leaders and their teams to ensure analytical and reporting needs are aligned and supports business operating results.

  • Communicates with internal teams and leaders to stay abreast of organization and function operations and is familiar with company practices relevant to metrics, performance indicators, reporting protocols, etc.

  • Defines/develops analytical approaches to unprecedented and complex issues and determines where measurement gaps exist and devises new metrics or reports to fill those gaps.

  • Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators and reporting requirements.

  • Support the coordination of key operations projects/initiatives that are of strategic importance for the function or business unit.

  • Provides guidance and acts as mentor or SME to developing staff members to deliver on the operations strategy that supports the CSB and Operations strategic plan.

  • Supports data-driven decision-making by team, functional or business unit leaders.

  • Performs additional duties as required.


  • Bachelor's Degree in Finance, Accounting, or Business Administration preferred.

  • 8 + years of operations experience, preferably in a financial services organization with experience/exposure to Lending (Consumer or Commercial), Deposits, Payments and/or Cash Management.

  • 8 + years of experience working with analytics and ability to provide process recommendations, and work with operational standards to include monitoring and evaluating.

  • 8 + years of Business planning, project, and financial experience.

  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department/function.

  • Ability to determine and report priorities/metrics to senior management and manage multiple small to medium sized projects simultaneously. Ability to research, analyze, document, and present organizational metrics that drive business decisions.

  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.

  • Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.

  • Excellent verbal, written, and interpersonal communication skills.

  • Knowledge and understanding of banking industry; products, services, operations policies, and procedures.

  • Knowledge and understanding of risk management, strong attention to detail and accuracy skills.

    The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.


    Waltham, Massachusetts

    About Cambridge Savings Bank:

    Cambridge Savings Bank is a full-service banking institution with over $6 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at , or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

    Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.