Wolters Kluwer Manager, Inside Sales in Waltham, Massachusetts

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

CE's mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.

The Manager, Inside Sales will be responsible for achieving business objectives by leading a team of Inside Sales Account Managers targeted with customer retention and revenue growth. This includes reporting, communications, planning and other key areas which will contribute to top-line growth and the health of Clinical Effectiveness' business. You will partner with Sales Leadership to contribute to the design and execution of the overall business strategy on a daily, monthly and annual basis.

*This position can be based in Chicago, IL, or Waltham, MA.


  • Territory Strategy Development

  • Coordinate with Account Management Director to develop and refine overall district / territory sales strategy and objectives

  • Evaluate sales pipeline and develop overall territory / district forecasts

  • Determine field force effort allocation and plans of action

  • Territory Strategy Execution

  • Manage Inside Sales to execute overarching territory sales strategy and objectives

  • Coordinate with Account Management Director to manage overarching sales pipeline and territory / district performance

  • Direct and Coach Inside-Based Personnel

  • Measure, motivate and reward Inside Sales team

  • Provide strategic coaching on general account strategizing, call planning, time utilization, and the sales process

  • Provide strategic coaching on product offerings and value propositions

  • Provide tactical coaching on value based selling and customer interaction skills

  • Facilitate organizational support and conflict resolution

  • Hire and Develop Team

  • Select and hire Inside Sales team resources

  • Develop and groom for future succession

  • Customer Development

  • Advise Inside Sales in interactions with key decision makers in Inside Sales-led accounts as needed

  • Build industry and association relationships

  • Administration and Field Intelligence

  • Provide feedback and field intelligence to the organization

  • Complete administrative tasks, reports and analyses

Performs other duties as assigned by supervisor.

Education: Bachelor's degree from four-year college or university or equivalent combination of education and experience

Required Experience:

7+ years of previous work experience with 2+ years' demonstrated management experience overseeing an inside sales organization including:

  • Demonstrated ability for talent identification, team management, coaching, and conflict resolution

  • Experience with and ability to communicate inside sales based account management best practices

  • Aptitude navigating and guiding team through sales process in a matrixed organization

  • Proven track record of success in building relationships, presenting and influencing c-suite level customers

  • Experience and ability to communicate value of sophisticated and complex products/technologies

  • Expertise in Microsoft product suite

Other Knowledge, Skills, Abilities or Certifications:

  • Personal and consultative approach

  • Very strong interpersonal and organizational skills

  • Proficiency with SalesForce.com preferred

Travel Requirement: up to 10%

About Wolters Kluwer:

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771.


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