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MarketOne International IT Systems Engineer in Waltham, Massachusetts

Through our unique combination of strategic advisory plus digital and tele production services, MarketOne helps B2B marketers in the world?s leading companies build a high performing sales funnel. We have decades of experience transforming enterprise marketing: from outdated outbound messaging into fully measurable inbound engines. We work in a thoughtful, innovative environment that prioritizes people, ideas and process so we can consistently deliver excellence to our clients.

Responsibilities:

  • Administration of Windows environment for the company

  • Adhere to SLA?s and agreed upon response times. Document common help requests and solutions. Work to solve root causes of recurring problems.

  • Responsible, along with your team, for responding quickly and appropriately to help requests, work may include supporting remote users and international sites.

  • Support various applications by effectively troubleshooting problems and working with other IT team members.

  • Effectively communicate with management and teammates in all stages of work.

  • Support IT staff in maintaining, administering, and enhancing the global network infrastructure..

  • Prepare and regularly update training and onboarding documentation for end-users, HR and IT staff.

  • Work with the IT team to maintain a high level of availability, stability, and performance for all systems.

  • Assist in maintaining software licensing and hardware inventories.

Must Have Experience:

  • Strong interpersonal skills; must be a team player.

  • Strong experience with Active Directory, specifically understanding group policy, remote access administration, and terminal services

  • Understanding of business and technical process interrelationships is critical.

  • Understanding of systems and troubleshooting system issues is required.

  • Understanding Powershell scripts

  • Understanding of Exchange Online

  • Strong verbal and written communication skills. Demonstrated proficiency in technical writing is required.

  • Strong understanding of TCP/IP networking and VOIP understanding is required

  • Previous experience with firewall and router configuration at a multi-site level is required

  • Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.

  • Three to five years of experience working at a Engineer level is required

  • Eight plus years of working in IT is required

The Ideal Candidate

  • Experience with Virtualization Technologies (VMWare & Hyper-V) is a requirement.

  • Expericence managing AWS or Azure is a requirement.

  • Experience with Fortinet and HP networking products is a plus.

  • Experience in an engineering role with networking, server, and workstation hardware is a plus.

  • MCSE certified, VCP, and other relevant certifications.

We offer a working environment that combines the opportunity and energy of a start-up with the security and resources of an established global company.

To learn more please visit www.marketone.com

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