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Fresenius Medical Care North America Global Head of Process Excellence Platforms in Waltham, Massachusetts

PURPOSE AND SCOPE: Global accountable leader for the provision of platforms and services to drive the organization to Process Excellence. Responsible for planning and execution of Process Excellence platform assets lifecycle, manages backlogs of work associated with them, provides input on project and enhancement prioritization, coordinates with vendors and sets expectations. Provides analytical services and methodology support for process teams across the organization.


  • Provides strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within Global DTI.

  • Leads operational efforts through subordinates to complete the administration of business processes and services to ensure the operations effective achievement of goals within the assigned business unit(s).

  • Manages the Process Excellence area on a global level. Directs and controls the activities of this area through several lower department managers within the company.

  • Directs and controls the broad activities of Process Excellence through the interpretation, application and implementation of company-wide policies and processes appropriate to the functional area(s).

  • Ensures that budgets and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods.

  • Provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.

  • Collaborates with employees in the establishment of clear and concise development plans to ensure succession planning and the advancement of future leaders within the organization.

  • Works on complex issues and abstract issues/situations where analysis of situations or data requires an in-depth knowledge of the company.

  • Strategic leader with broad-based knowledge in process excellence, and strong knowledge of industry practice and business principles.

  • Participates with other senior managers to establish strategic plans and objectives. Develops and coordinates simultaneous strategies/initiatives for direct departments and contributes to the development of divisional/business unit strategies.

  • Makes final decision on administrative or operational matters and ensures operations effective achievement of objectives.

  • Interprets and provides recommendations for change of company-wide policies and practices. Establishes policies appropriate for the function.

  • Broad latitude for decisions within scope of the job. Decisions are usually complex and have an impact on the business beyond the functional area with serious impact on the overall success or failure of global process initiatives. Erroneous decisions will have a serious impact on the overall success of functional, division or company operations.

  • Regularly interacts with executives, senior management, and/or major customers. Interactions frequently require special skills such as negotiating or influencing customers and/or senior level leaders in matters of significance to the organization.

  • Recognized as an influential leader. Interacts with all levels within the organization to manage functional area. Overall responsibility for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations.

  • Provides technical guidance.

  • Performs other related duties as assigned.


  • This position requires approximately 10% to 25% travel.


  • Will be responsible for the direct supervision of various levels of Process Excellence staff.


  • Bachelor’s Degree; Advanced Degree preferred or an equivalent combination of education and experience


  • 10+ years’ related experience or an equivalent combination of education and experience.

  • 5+ years’ experience as a Director; or 5+ years’ experience in a senior managerial role.

  • Strong management skills with the ability to lead cohesive and productive teams.

  • Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.

  • Excellent oral and written communication skills.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.