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Dynatrace Executive Briefing Center Program Manager in Waltham, Massachusetts

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Are you passionate about delivering exceptional customer experiences? At Dynatrace we are on a mission to elevate engagements with our top customers and prospects. This role is your opportunity to build out our Executive Briefing Center (EBC) programs and tactics. We are looking for an experienced EBC Program Manager, a leader-doer to design and deliver “best-in-SaaS” executive experiences that drive business outcomes and deepen relationships between Dynatrace and our customers.

What You’ll Do:

  • EBC Strategist: Develop a framework for identifying and prioritizing EBC experiences that resonate with our Enterprise customers.

  • Customer Journey Champion: Design a seamless customer journey for EBCs, encompassing pre-event, during-event, and post-event touchpoints.

  • Executive Liaison: Forge strong relationships with our executive team, sales leaders, product leaders, and strategic partners, ensuring their ideas are woven into the EBC experience.

  • Content & Communications Master: Create engaging agendas, content, email templates, and account briefs for impactful EBCs and customer communications. Manage internal communications with stakeholders including sales, marketing, product, and customer success.

  • Brand Champion: Elevate the Dynatrace brand experience by collaborating with our creative team to execute memorable EBC events that stand out in the SaaS landscape.

  • EBC Operations Orchestrator: Oversee EBC logistics, including venue selection, swag management, and budget tracking. You'll own the EBC request process and scheduling for top accounts.

  • Data-Driven Decision Making: Establish goals and metrics to ensure EBC’s deliver a strong ROI. Partner with Ops to build out capability to track results in Salesforce.

  • Process Innovator: Identify opportunities for process optimization, technology integration, and best practices to make our EBC programs even more impactful.


Minimum Requirements:

  • 5+ years of experience in marketing, sales, or customer-facing roles within a high-growth company.

  • 3+ years of experience designing and delivering impactful events for targeted audiences.

Preferred Requirements:

  • Deep understanding of the SaaS sales process and the role of EBCs in customer acquisition, retention, and growth.

  • Proven ability to build trust and relationships with executives and cross-functional teams.

  • Excellent communication, collaboration, and influencing skills.

  • A passion for inspiring and motivating teams to achieve success.

Willingness to travel occasionally (20%) to support event execution

Additional Information

DOE, annual salary is $75-100K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.