Job Information
allego Customer Success Coordinator in Waltham, Massachusetts
SUMMARY/PURPOSE:
This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.
Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.
Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by the potential to be part of building something great?
If you are, then we want to meet you!
What you’ll do if you join the Allego Customer Success team…
Work in partnership with Directors to support new client implementations and provide post implementation support
Provide customer support via email and phone
Act as a knowledge expert for the Allego platform
Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformation
Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
Host live office hours training sessions for new and existing customers
Manage and track customer interactions via Salesforce.com and ChurnZero
Requirements
1-2 years professional experience in customer service, client relations and/or account management desired
Ability to work well and contribute independently as well as in a team environment
Ability to manage both long-term projects and short-term tasks effectively
Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
Highly detail-oriented and quality driven
Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
Saleforce.com experience a plus
ChurnZero experience a plus
Benefits
Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment:
Medical/dental/vision
Unlimited vacation
Paid parental leave
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
401(k) with matching
Short & long term disability, AD&D, life insurance