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The Computer Merchant, Ltd. Customer Solutions Representative in Waltham, Massachusetts

Reference # : 21-00067 Title : Customer Solutions Representative Category: Call Center Customer Service Representative

Location :

Waltham, MA

Position Type : Contract Experience Level : 2 Years Start Date / End Date : 01/11/2021 / 01/10/2022

Description DG Business Support Representative


This position would be responsible for responding to customer billing inquiries, administrative, program management and support functions related to interconnecting customer-owned distributed generation facilities. These activities would support areas such as, but not limited to, contract administration, renewable energy and net metering programs, various stakeholder reporting, online portal management, process improvement and on-going operational responsibilities for such facilities in accordance with applicable interconnection requirements involving FERC, ISO-NE, ISO-NY, state regulatory and incentive programs, and corporate tariffs and operating procedures.

Key Accountabilities

Provide support in administering Community DG programs and other incentive programs.

Assist in maintaining records of the DG project beyond the first-time setup of the account.

Help troubleshoot various billing, metering and account maintenance issues after the interconnection.

Process administrative, program-related and design changes for existing DG projects.

Provide billing support for the development of Distributed Energy Resource (DER) programs across Client service territories.

Act as the primary point of contact for internal & external stakeholders for aftercare activities.

Qualification Requirements

An associate degree in a related area and 2 years of related experience is required

Customer Management experience in the utility industry preferred.

Knowledge of renewable energy programs and interconnection is highly desirable.

Proficiency with Customer Management systems (CRM, Salesforce etc) is preferred

Excellent project management and problem-solving skills.

Equal Opportunity Employer Veterans/Disabled