AP Intego Customer Service Specialist Tier ll in Waltham, Massachusetts
Customer Service Specialist Tier ll (Gusto)
AP Intego ? one of the fastest growing insurance agencies in the country ? is looking for a bright, motivated and hard-working individual to join our team to help us accomplish our mission of combining insurance know-how, innovative technology and world-class service to delight our customers. We are committed to providing our employees great pay & benefits, and a chance to contribute meaningfully to a growing company in an exciting industry.
Who are you
As part of the Service Center team your overall responsibilities will be to ensure our customers receive timely and quality service. Your responsibilities are focused on reviewing and accurately troubleshooting client service needs and assisting in the management of our clients? insurance policies. You may have additional responsibilities including, issuing insurance certificates, processing policy changes, process improvement and supporting our ?pay as you go? insurance program. On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth. To achieve your goals, you?ll collaborate daily with team members in sales, new accounts, and customer care.
Here's what we are looking for:
New York or Massachusetts Property & Casualty Insurance License (preferred)
Detail orientation in everything you do: there is a lot of customer and policy information flying by you ? having a keen eye here is essential
Fearless in a fast-paced environment and able to work on multiple tasks at once
Personal standard for excellence: a demonstrated capacity to produce work with few/no errors
Customer focus; ability to deliver delightful service and fix the occasional customer issues with grace
Strong process orientation and interest in finding better ways to do thing
Problem solving and drive to do what it takes to keep the customer happy
Ability to prioritize competing demands and manage time effectively
Positive ?can do? attitude and a desire to contribute to a growing, energetic work environment
Experience and comfort using a variety of software tools from Microsoft Outlook and Excel to Google docs/office, to policy management and accounting system
Comfort working with technology and a general familiarity with a variety of functional web systems
Excellent verbal and written communication skills
2+ years working in customer service
? Bi-Lingual or Multi-lingual
While we firmly believe that culture beats perks, we are proud to provide a comprehensive benefits package designed to meet your needs:
Paid Time Off
Medical, Dental and Vision insurance
Health Savings Account (depending upon your medical plan selection)
Basic Term Life insurance
Short and Long-Term Disability insurance
401k plan, with matching contributions
Employee Assistance Program (EAP)
Voluntary supplemental insurance
About AP Intego
AP Intego?s mission is to give small business owners peace of mind so they can pursue their dreams. By making insurance easy to understand, to use and to pay for, AP Intego is combining insurance know-how with the latest technology to reimagine the insurance experience for small businesses. Founded In 2006, AP Intego has offices in Waltham, MA, Rochester, NY, and Denver, CO. We offer an amazing combination of compensation, benefits and opportunity for outstanding individuals to thrive in a vibrant, entrepreneurial environment. Suits are discouraged!
Equal Opportunity Employer
AP Intego Insurance Group LLC is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.