Massachusetts Green Jobs

Adecco is looking for a qualified and experience Customer Service Representative for a National Company located in Waltham! This is a temp to potential hire role.

Hours: 8:30AM-5:00PM, Monday-Friday

Pay: $21.00/hr

Job Description:

General Description of the Position: Primarily responsible for providing delightful, first contact resolution and premium customer service for all internal and external customers including order inquiry/placement, answer product questions and direct to other support departments to resolve customer issues. The position will adhere with all stated company polices, rules and procedures relating but not limited to Quality, Safety, Health and Environment (SHE) which the role has responsibility

Principal Responsibilities:

· Supporting customers by providing customer service assistance related to company product lines and recording communication in salesforce.

· Provide timely and accurate information and solutions to customer needs by gaining deeper product and process knowledge through training

· Assist Customer Service agents with exceptions and escalations to first contact resolution.

· Ability to educate or coach customers via telephone, e-mail, text, in person or in a classroom setting

· Process customer orders/changes according to established department policies and procedures.

· Actively engages customers with service surveys and gathers customer intel to support sales and marketing efforts

Education/Experience:

· High school diploma

· Minimum of 2 years of Customer Service, Call Center support or equivalent

· Experience working in a team-oriented, collaborative environment

· Organized and detail oriented; deadline oriented Flexible and able to respond to change to meet business needs

· Exceptional interpersonal, communication, and problem solving skills a must.

Interested? If so, please apply directly to this posting!

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.