Randstad Customer Care Rep in Waltham, Massachusetts

Customer Care Rep

job details:

  • location:Waltham, MA

  • salary:$18.50 - $19 per hour

  • date posted:Thursday, January 10, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_720836

  • questions:antoinette.panza@randstadusa.com781-273-1472

job description

Customer Care Rep

Our client in Waltham, Ma, is looking for a Member Solutions Rep for their office. This individual would be responsible for working M-F 11:30AM-8 PM

Responsibilities:

Obtains caller information by answering telephone calls; interviewing clients; verifying information.

Researches account and transaction records to resolve caller complaints.

Adheres to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on callers record regarding the nature of the call, maintaining and respecting caller privacy).

Informs callers about procedures related to use of services.

Maintains and improves quality results by adhering to standards and guidelines as well as recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Working hours: 8:00 AM - 8:00 PM

Skills:

2 years Customer Service Call Center experience.

Professional phone presence

Highly motivated to learn

Strong work ethic and willing to go that extra mile to ensure a superior caller experience

Experience in a high-volume Call Center

Excellent problem-solving skills

Excellent listening skills

Exposure to health benefits plans and concepts a big plus

Education:

Associate

Experience:

Experienced

Qualifications:

This is a perm position.

If you are interested please email your resume to antoinette.panza@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.