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Bank of America Communications Manager I - Project and Production Manager (Charlotte/Boston) in Waltham, Massachusetts

Communications Manager I - Project and Production Manager (Charlotte/Boston)

Charlotte, North Carolina;Waltham, Massachusetts

Job Description:

  • Come join us in making Bank of America a great place to work by supporting the development of educational and engaging HR and enterprise program communications for our teammates. This role focuses on supporting HR and enterprise programs requiring internal employee communication. The communications project and production manager will manage and coordinate small- to large-scale communications projects to ensure effective, integrated and timely execution of deliverables; prepares project documentation to ensure completion of assignment; oversees production, distribution and assessment of communications. As needed, the manager may be involved in the writing/editing and graphic design of certain materials and collateral related to assigned communications projects.Project management responsibilities include accountability for successful execution, production, delivery, and financial management. Communications may be in the form of electronic, print, face-to-face, video orlive-to-desktop/studio/auditoriumbroadcasts. Production management duties involve working with print, video or other vendors to deliver communications in the desired format and on schedule. Additional responsibilities include writing/editing and graphic design as required by each project. Responsibilities:

  • Project Management: Create and manage the project plans and communication deliverable timelines; drive deliverables and work forward with the team and key business partners, problem solve delays or scheduling discrepancies, and any other actions required to help meet communication and engagement launch dates and milestones. Coordinate with LOB PMO Team/project managers as needed—including representing the communications team at project tollgate meetings.

  • Reporting: Create necessary reports and information for theprojects/programs—include documentation/updatesof in-take forms and budget summaries.

  • Meeting Coordination and Facilitation: Coordinate necessary project/program meetings to help drive the work forward; work with teammates and partners to prepare meeting agendas and materials as needed; ensure actions items from meetings are completed

  • Production Management: Oversee applicable digital/print production timeframes and process for selecting printers; coordinate withdesigners—internal/external,as applicable; coordinate distribution lists and distribution files with business partners and printers/fulfillment vendors and/or the company’s Enterprise Channels Team; complete and submit all budgets/estimates for design and digital/print resources—including in-take forms, billing forms, processing invoices etc.

  • Communication preparation: Proof communications and ensure compliance with the company's brand style and writing guidelines; facilitate process for brand approval when needed; manage complex review processes with edits from multiple reviewers and consolidating changes into communications deliverables.

  • Vendor management: Manage select vendors used by team per the company's third party management requirements.

  • Writing/editing: Write and edit basic drafts for assigned materials and collateral as required with certain projects.

  • Graphic design: Assist with the design/layout of materials and collateral as required with certain projects. Enterprise-Owned Job Description: Directs major communication programs for U.S. and regional teammates. Primary responsibility for leading and managing a project – and assigned teammates, as applicable (that may consist of both associates and external vendors). Accountable for the successful design, delivery, financial management, communication and/or administration of complex company-wide communication programs. Communications may be in the form of electronics, print, face-to-face, video or writing. Also responsible for the program's design, production, and distribution. Skills Required:

  • 5+ years of project management and production management support experience

  • Experience working on large scale, complex projects/programs with multiple milestones andphases—communicationscampaigns experience desired

  • Strong projectmanagement/productionmanagement skills, including the ability to prioritize work and meet deadlines and to manage multiple priorities or projects simultaneously

  • Experience working with communications design agencies, graphic designers and other related vendors

  • Experience working with print vendors to solicit and award print projects (assess vendors and negotiate pricing) plus manage all facets of print projects: print, fulfill and mail hard copy communications (post cards, letters, brochures, booklets, folders, guides)

  • Experience working with video vendors and production teams to produce and distribute video communications

  • Experience writing and editing communications

  • Experience managing complex review processes; editing and proof reading skills

  • Experience with desktop publishing and/or other graphic design programs

  • Experience developing and managing complex budgets for large programs

  • Ability to facilitate meetings, capture key outcomes / actions and own project / process documentation

  • Ability to see the big picture for a project and piece together project activities and think critically about how to ensure the project completes on-time and accurately

  • Self-motivation, self-direction, strong organizational skills, and the ability to manage priorities without sacrificing quality or timelines

  • Ability to manage a project or phases of a project in a fast-paced, matrix environment with strong attention to detail and accuracy

  • Ability to build relationships, drive collaboration and interact with communication partners, PMO, business partners, and external (3rd party) partners

  • Ability to effectively deal with ambiguity and adapts to changing circumstances

  • Ability to work with diverse team members in virtual environment

  • Ability to work with and across multiple levels of the organization, prioritize work and meet deadlines

  • Strong written and verbal communications skills

  • Strong analytical skills with ability to comprehend, document, evaluate and improve complex project/team processes

  • Proficiencies in Microsoft Office products (Word, Excel, PowerPoint) and SharePoint

  • Experience working in a communications or human resources environment

Project management certification (e.g. PMI, Six Sigma) or equivalent experience


1st shift (United States of America)

Hours Per Week:


Full time


Manages People: No

Travel: Yes, 10% of the time

Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at .

To view the "EEO is the Law" Supplement, CLICK HERE at .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .