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ThermoFisher Scientific Business Management Senior Manager in Waltham, Massachusetts

Job Description

DUTIES: Act as the internal client advocate and leader of the business, balancing and driving both the client’s and Thermo Fisher's manufacturing and logistics requirements and priorities.

Develop and manage the business relationship with existing accounts, through understanding the client’s organization and business needs in addition to understanding the network perspective related to the client's business to ensure overall approach is client centric.

Identify the decision structure related to product supply and third party manufacturing, and develop an understanding for execution and implementation of supply agreements while ensuring the business framework (forecasts, order horizon, communications, etc.) is optimized.

Ensure that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations, through the coordination of information flow, with regard to client’s requirements.

Ensure resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting business interests and image.

Ensure issues are resolved by advocating for both client and site concerns to facilitate problem solving and planning to deliver agreeable solutions.

Ensure client and Cell Therapy Services are operating in compliance with MSA (Manufacturing Supply Agreement).

Leverage relationship with existing customers to identify opportunities.

Partner with Sales to identify, assess and implement new business opportunities related to existing key clients.

Lead and facilitate effective internal communication of new project requirements, site visits, and promote Pharma Services network and site capabilities.

Complete and lead commercial assessments and generate and negotiate quotations for technical changes and in response to customer requests for additional services outside those captured in the Master Services Agreement.

Ensure client’s forecasts are represented accurately in S&OP process and are posted into 3-year planning model.

Assist in development of annual commercial revenue budget as well as annual strategic planning cycle.

Seek to understand changes, risks and opportunities to demand forecasts by exploring marketplace and gathering business intelligence to create Demand and Business Plans.

Verify congruency vs contractual commitments in forecasts.

Work with Finance to escalate collection of overdue invoices, resolve root issues, and in general understand client’s financial processes.

Identify risks and opportunities to the client commercial forecast and business plan and work with clients to protect from risks and capture opportunities.

TRAVEL: Up to 30% travel required (domestic only). Telecommuting Employee: Reports to company headquarters in Waltham, MA. Can work remotely or telecommute.

REQUIREMENTS: Master’s degree in Business Administration, Finance, Engineering (any), Chemistry, or related field of study plus 5 years of project and/or client management experience in Pharmaceutical or Contract Manufacturing, or related occupations/experience. Bachelor’s degree in Business Administration, Finance, Engineering (any), Chemistry, or related field of study plus 8 years of project and/or client management experience in Pharmaceutical or Contract Manufacturing, or related occupations/experience.

Required knowledge or experience with:

Managing multiple projects in a customer service environment;

Pharmaceutical industry, Good Manufacturing Practices (GMP) and other regulations and manufacturing and outsourcing industries products and practices;

Budgeting and forecasting;

MS Office Applications (Word, Excel, and PowerPoint);

SAP;

Supply Agreements, including Contract review and development; and

Development of Proposals, including Changes of Scope.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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