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Siemens Healthineers Strategic Account Customer Service Representative in Walpole, Massachusetts

Job Family: SCM-Procurement / Supply Chain Logistics

Req ID: 326075

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents, driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Responsible for:

  • Processing Strategic and Government inquiries and orders while ensuring business processes are followed

  • Responding to/resolving complex customer complaints and disputes quickly/correctly within reasonable limit of authority to increase customer satisfaction

  • Recognizing when to escalate customers issues

  • Proactively managing telephone, fax, email and electronic orders for reagent and consumable products for Strategic and Government customers

  • Managing Strategic and Government customer relationships by creating and maintaining standing orders, product lot sequestering and Quality Assurance Products (QAP)

  • Collaborating in a professional manner with different teams within and outside the organization

  • Managing daily SAP reports, assisting with inventory management to ensure customer satisfaction

  • Participating on conference calls with various internal and external customers

  • Maintaining a positive team environment while providing the best customer experience

  • Implement process improvements

  • Participate in projects

Required Knowledge/Skills, Education, and Experience

  • 3-year vocational training

  • 5+ years related customer service experience

  • Lean Six Sigma training preferred

  • Strong computer skills, knowledge in Windows and Microsoft Applications, experience with SAP P40/P41/P56 preferred

  • Strong problem-solving skills

  • Excellent verbal and written communication skills

  • Strong organizational skills, able to multi-task and prioritize tasks

  • Able to work in a team environment, be flexible, reliable, and supportive

  • Skills including empathy and emotional intelligence, influence and persuasion, and encouragement

  • Familiar with Quality Assurance Program (QAP) and management of standing orders and sequesters preferred

  • Minimal travel is required

This position is office based.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Early Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .

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