Siemens Healthineers Strategic Account Customer Service Representative in Walpole, Massachusetts
Job Family: SCM-Procurement / Supply Chain Logistics
Req ID: 326075
Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents, driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
Processing Strategic and Government inquiries and orders while ensuring business processes are followed
Responding to/resolving complex customer complaints and disputes quickly/correctly within reasonable limit of authority to increase customer satisfaction
Recognizing when to escalate customers issues
Proactively managing telephone, fax, email and electronic orders for reagent and consumable products for Strategic and Government customers
Managing Strategic and Government customer relationships by creating and maintaining standing orders, product lot sequestering and Quality Assurance Products (QAP)
Collaborating in a professional manner with different teams within and outside the organization
Managing daily SAP reports, assisting with inventory management to ensure customer satisfaction
Participating on conference calls with various internal and external customers
Maintaining a positive team environment while providing the best customer experience
Implement process improvements
Participate in projects
Required Knowledge/Skills, Education, and Experience
3-year vocational training
5+ years related customer service experience
Lean Six Sigma training preferred
Strong computer skills, knowledge in Windows and Microsoft Applications, experience with SAP P40/P41/P56 preferred
Strong problem-solving skills
Excellent verbal and written communication skills
Strong organizational skills, able to multi-task and prioritize tasks
Able to work in a team environment, be flexible, reliable, and supportive
Skills including empathy and emotional intelligence, influence and persuasion, and encouragement
Familiar with Quality Assurance Program (QAP) and management of standing orders and sequesters preferred
Minimal travel is required
This position is office based.
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Early Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
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