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Sentinel Benefits & Financial Claims Administration Specialist in Wakefield, Massachusetts

There is opportunity for this position to work remotely (Work From Home) but must be in New England Area. WFH once training is completed out of our Wakefield, MA office.

The Claims Administration Specialist is responsible for multiple aspects of the Health & Welfare Services division. This multi-function, hybrid position will provide superior service to our clients and participants by managing the day-to-day responsibilities of claims adjudication, processing reconciliations, monitoring funding arrangements, and other necessary tasks.

The Expertise we’re looking for:

  • K n o w l e dg e o f Fl ex ibl e Sp e ndin g Account, Health Savings Account, and Health Reimbursement Account la ws an d ad m inis t ra t i o n i s pr e f e rr ed

  • Problem Solving – Analyzes problems to identify probable cause; thinks of new possibilities; identifies critical issues and develops options for addressing them; able to incorporate other viewpoints as part of the process of developing solutions.

  • Flexibility with managing multiple competing priorities throughout the year

  • Strong communication skills - Able to respond and exchange ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable.

    The Behaviors that you bring:

  • Integrity – You display genuine customer empathy and possess a customer-centric attitude and commitment to doing what is right for our clients, prospects, and internal team members.

  • Expertise – You are a team player and continuous learner. You share your knowledge with the team, embrace new learning opportunities, and search for ways to improve our operations.

  • Empowerment – You demonstrate organizational skills, the ability to manage priorities, deadlines, and troubleshoot issues independently.

  • Excellence – Your detail-oriented approach leads to quality results and your communication skills allow you to communicate effectively with prospects and internal team members.

  • Innovation – You learn quickly, collaborate with others, and share your ideas for improving our processes.

    The Excellence you deliver:

  • Process par t i c ipan t c lai ms i n WEX Health Cloud ad m inis t ra t i o n s y s tem an d mo ni t o r t h e c lai ms o n a dail y basi s to e nsur e d e adlin es ar e m et an d a cc ura cy m ain t ain e d

  • Perform higher level claims administration tasks

  • D ail y c o rr e sp o nd e n ce w i th par t i c ipan t s and internal associates .

  • Manage bank reconciliations and annual forfeiture reconciliations for clients

    About You:

    We are looking for innovative thinkers to drive our business and clients forward—someone with customer focus, drive, determination, and the strength of character to challenge the status quo. We strive to surround ourselves with team members who go above and beyond in all job facets and look for people who are willing to embrace change.

    Education, Skills and Experience:

  • Ba c h e l o r ’s d e gr ee pr e f e rr ed but not required

  • Knowledge of Microsoft systems, including Word and Excel is required

  • Re quir es g oo d c omm uni c a t i o n, writing an d m a th s k ills; accounting background preferred

  • Must be able to work independently and also be a Team Player

  • Analytical and Organization Skills

    Our Company :

    Sentinel Benefits & Financial Group proudly serves more than 3,500 clients throughout the U.S., and for 30 years, we’ve remained devoted to making a difference in the lives of our people, our clients and our community. With nearly 220 professionals tied to our mission to deliver great service—and a 9-year average associate tenure—we have become the thought leader we are today.

    Sentinel was recently recognized by The Boston Globe as a Top Place to Work in 2020. In 2021, Sentinel earned a Top Workplace USA Award from Energage. Sentinel is also recognized as one of the largest employee benefits firms in Massachusetts (Boston Business Journal), a top 100 retirement plan adviser (PLANADVISER Magazine), and the 2016 recipient of the Best-in-Retirement Business IMPACT Award™ by Charles Schwab, our in-house experts—and their commitment to excellence—define who we are.

    Our Culture:

    Our people care about our organization. We are a company with a mission to be the best in our industry and best within our company. Being part of this company means that you are part of something special. Sentinel Benefits & Financial Group offers paid vacation, 10 Holidays and 2 floating holiday, company sponsored medical and dental insurance, life insurance, AD&D, short and long‐term disability, 401(k) Plan and free parking. Sentinel Benefits & Financial Group is an Equal Opportunity Employer.

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