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BJ's Wholesale Club WC Member Care Resolution Coordinator III Wknd Shift Job in Uxbridge, Massachusetts

WC Member Care Resolution Coordinator III Wknd Shift Job

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Date: Sep 18, 2020


Uxbridge, MA, US, 01569

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed.


Job Summary

Performing E-Commerce member care resolution activities to ensure proper fulfilment of member and B2B orders, including: addressing member concerns regarding online and gift card orders via e-mail and/or phone; researching, troubleshooting, and resolving undelivered orders, receipt of inactive gift cards, lost packages, damaged deliveries, and wrong items shipped; determining root cause issue and providing prompt and professional feedback to Member Care, Home Office, and Carriers; and working with merchants for inventory updates and merchandise related issues.

Major Tasks, Responsibilities, and Key Accountabilities

  • Monitor and respond to e-mail inbox for Member Care concerns regarding 549 operation and orders.

  • Research, troubleshoot, and resolve order issues.

  • Ability to communicate with all areas of the company including Home Office, vendors, carriers, and drivers. Consistent support responding to phone calls, emails, and fax transmissions.

  • Recognizing order issues and/or conflicts within the WMOS system.

  • Provide prompt and professional feedback to Member Care, Home Office, and vendors.

  • Remain professional in all internal and external communication

  • Assist in training all new team members in accordance with policies and procedures.

  • Displays good communication skills and displays the ability to work well with others.

  • Must be able to work independently and with minimal supervision.

  • Maintains all DC policies and procedures

  • Maintains a safe and professional work environment

  • Performs other duties as assigned, working in other departments as needed

  • Available to work weekends, holidays and overtime as needed.


  • At least 18 years of age.

  • High school diploma or equivalent

  • Strong computer and data entry skills required

  • Ability to read and write English, follow and provide verbal instruction in English

  • Bilingual preferred, English fluency required.

Environmental Job Conditions

  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.

  • Located in an indoor environment with exposure to changing temperatures, including heat and cold, noise and dust.

  • Perform repetitive, dexterous movements related to computer use and data entry

  • Ability to stand, sit, bend, twist, lift for up to 8 hours a day.

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.