BJ's Wholesale Club WC Member Care Resolution Coordinator III Wknd Shift Job in Uxbridge, Massachusetts
WC Member Care Resolution Coordinator III Wknd Shift Job
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Date: Sep 18, 2020
Uxbridge, MA, US, 01569
Company: BJ's Wholesale Club, Inc.
BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.
While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace that’s committed to developing great talent.
If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed.
WEB COMM MEMBER CARE RESOLUTION COORDINATOR III
Performing E-Commerce member care resolution activities to ensure proper fulfilment of member and B2B orders, including: addressing member concerns regarding online and gift card orders via e-mail and/or phone; researching, troubleshooting, and resolving undelivered orders, receipt of inactive gift cards, lost packages, damaged deliveries, and wrong items shipped; determining root cause issue and providing prompt and professional feedback to Member Care, Home Office, and Carriers; and working with merchants for inventory updates and merchandise related issues.
Major Tasks, Responsibilities, and Key Accountabilities
Monitor and respond to e-mail inbox for Member Care concerns regarding 549 operation and orders.
Research, troubleshoot, and resolve order issues.
Ability to communicate with all areas of the company including Home Office, vendors, carriers, and drivers. Consistent support responding to phone calls, emails, and fax transmissions.
Recognizing order issues and/or conflicts within the WMOS system.
Provide prompt and professional feedback to Member Care, Home Office, and vendors.
Remain professional in all internal and external communication
Assist in training all new team members in accordance with policies and procedures.
Displays good communication skills and displays the ability to work well with others.
Must be able to work independently and with minimal supervision.
Maintains all DC policies and procedures
Maintains a safe and professional work environment
Performs other duties as assigned, working in other departments as needed
Available to work weekends, holidays and overtime as needed.
At least 18 years of age.
High school diploma or equivalent
Strong computer and data entry skills required
Ability to read and write English, follow and provide verbal instruction in English
Bilingual preferred, English fluency required.
Environmental Job Conditions
Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.
Located in an indoor environment with exposure to changing temperatures, including heat and cold, noise and dust.
Perform repetitive, dexterous movements related to computer use and data entry
Ability to stand, sit, bend, twist, lift for up to 8 hours a day.
BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.